Clipping of news on Brazilian Culture, Law and Citizenship
12/03/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Research is part of the week of the World Consumer Day Photo: Angel Navarette / Bloomberg
RIO - Research conducted by the Brazilian Institute for Consumer Defense ( IDEC) shows that companies still do not provide adequate information to the owners of prepaid cell phones , whose credits have to be spent in a predetermined time by the operator. Idec has identified differing information about date and price on the site and the Service Customer Service ( SAC ) operators .
In the course site , for example , cheaper credit costs R$ 13 and is valid for 30 days . You SAC , the clerk reported that there are credits of R$ 8 ( valid for 10 days) and R$ 10 (10 days) , which are sold only in some states .
In Vivo , while the website offers eight credit options , the SAC offers 12 . The site offers Hi credits R$ 5 ( 10 days) , R$ 10 (30 days) , R$ 15 (50 days) , R$ 20 ( 60) and R$ 30 (90 days) - and offers no the 180 days required . You SAC credits of R$ 1 ( 3 days) , R$ 5 ( 10 days) , R$ 20 ( 45 days) , R$ 30 ( 90 days) , R$ 60 (150 days) and R$ 100 are available (180 days ) . TIM was the one who provided the same information on the website and in the SAC .
On Monday , the National Communications Agency ( Anatel ) published the General Regulation Consumer Rights Telecommunications Services ( RGC ) , which provides for the compulsory minimum validity of 30 days for credits . Thus , loans with a term of less validity may not be sold .
- Establish minimum validity period of a month is good for the consumer . On the other hand, is quite controversial that the regulation of Anatel allow the operator to retain the credits already paid and not used after a certain period . For this reason , we believe it would be better longer periods , eg , 90 and 180 days , required in accordance with paragraph 1 of Article 62 of Regulation SMP - says Veridiana Alimonti , lawyer Idec .
According to the recently adopted regulation , claims 90 and 180 days of validity should be available in stores and operators in accredited establishments ( supermarkets , for example) .
Companies also violate deadline to submit report
Who has pre or post-paid mobile also has the right, free of charge , request detailed report with the calls made in the last 90 days. The user can also request that the document be sent periodically. The deadline for submission of the report is 48 hours from the request and must contain the following information : the registration area of origin and destination of the call , the number called , the date and time ( hour, minute and second ) of call initiation as well as its duration, and value , indicating the time variation of cases .
This rule was disregarded by four operators . The HI and TIM informed , through the SAC , the submission deadline is 10 working days, and I live , five-day course úteis.A informed that the deadline was 10 days , but when the researcher called to ask for the report had not arrived , he received new information : " the deadline is 15 days and not 10 ."
Vivo Telefonica said it is valid the information provided on your site and noted that the information provided by the attendants of your SAC include deadlines refill existing and not existing , in order to consider possible questions from consumers regarding refills that stopped be marketed . As for the detailed report , the operator said it meets the deadline set by Anatel and providing online and immediate consultation on your web portal .
TIM clarified that provides plans and offerings for various customer profiles , and the prepaid option for those who prefer not to have a fixed monthly expense , assuming , however , the commitment to perform periodic refills for maintenance of the line .
" In regards to detailed usage reporting lines , TIM reiterates the upload immediately to user requests and - although it has not had access to details of the order placed by Idec , and line number and protocol request - clarifies the three-day period indicated by the research presents no irregularities to include the term carrier to report generation and run the Post Office for delivery . worth emphasizing that the customer can consult the detailed report , containing the use of the past 90 days , the TIM site upon login for users in the reserved area, " the operator said in a statement.
The Hi informed that provides its customers competitive deals to suit different user profiles pre and post paid plans , ensuring that the service is best suited to your needs . " The company adopts the prevailing commercial practices in the market to ensure competitiveness , as well as customer satisfaction ," says Hi , adding that follows the rules established by Anatel .
Claro said that the information contained in its website , about the amounts of recharge for prepaid and expiration dates are correct . " Information obtained by the SAC may include different packages and promotions , valid only for some specific states or regions . " The operator said that the company offers various recharge options with different maturities and values so that the customer can choose what best suits your need . " The detailed statement of prepaid connections can be requested via the ' contact us ' , available on the website ," said Claro .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/sacs-sites-de-claro-vivo-oi-informam-prazos-de-validade-precos-diferentes-para-creditos-11849681#ixzz2vkT08O7E
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.