Clipping of news on Brazilian Culture, Law and Citizenship
12/03/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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An article published in today's edition of the Leaf ( 03.06.14 ) under the title " Second stage of the auction of 4G will fatten government surplus " awakened new concerns in the mass consumer . Reportedly there, aiming to achieve higher revenues , the Federal Government beckons for Telecom Companies with the possibility of giving them the ' greatest possible reduction ' of the obligations of the winners of the 2nd . 4G auction stage , regarding the quality of services and scope of service coverage.
Compared to most of the blocks in dispute, the winner would be , in terms of matter , literally ' free of obligations ' and, moreover , would have the ' prize ' of power charge ( even ) more expensive to hire those who wanted greater access speeds and Internet traffic ( eg , from companies such as Netflix , which distributes video content ) .
The impairment of quality of service ( already well below the touted in advertising these businesses listings ) and this time also the scope of coverage of services ( that the content of matter , will result almost inevitable not attending to smaller cities ) only reinforces the perception by the consumer protection agencies , towards inadequate mainstreaming of consumers in our regulatory process.
Judging by these companies advertising campaigns , here we have the most stable and fast broadband technology that allows, besides the broadest coverage we could imagine. Outside the commercials, however , the reality remains far ( muitomesmo! ) different from that.
Unnecessary higher penetrations , this brief text about the dissatisfaction of consumers before the stubborn lack of quality of services of Telecom companies in Brazil . The numbers of calls from all over the country Procons show every year , systematically , this has been an industry for which , to date, the regulatory process has not generated effects that it should expect.
In numbers RankingOnline Procon - SP Foundation today , the picture in real time of the 'satisfaction' of our consumers with the company Telecom : the 4 largest in the industry are all among the 10 most demands - and the 2 largest in the state São Paulo , occupy the first 2 positions , well ahead of the third company with more records .
Apparently , once again , these numbers remain 'outside' of discussions on those responsible for regulating the sector table, one more stage of its expansion , the path of 4G .
Source : Procon SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.