Clipping of news on Brazilian Culture, Law and Citizenship
03/11/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Cancellation must be done automatically from the application of the reader Photo: SXC.hu
BRASILIA - were published in the Official Gazette on Monday Anatel Resolution 632 , of March 7, 2014 , which states that telephony , internet and TV services may be automatically canceled by customers without the need to go through attendants . Tratat - up of the General Regulation Consumer Rights in Telecommunications Services . The majority of the new rules enter into force on 8 July.
Besides the possibility to automatically cancel telecommunication services , the new regulation expands network of customer service after the sale , it forces the shops associated carriers to provide this type of service . Another gain for the consumer is to establish a shelf life of at least 30 days to recharge prepaid mobile phones, which , according to Anatel , representing 78 % of mobile accesses the country . The offers made by telephone to the consumer must be recorded and old customers will have access to the same benefits offered to new .
Requests for contract termination may continue to be made by attendants in SAC operators . The novelty is the possibility to cancel the service automatically : by phone , without interference from the attendant , on the internet or ATMs . The deadline for withdrawal is to take effect within two business days . In this period , said the proposal rapporteur , Rodrigo Zerbone , the consumer may withdraw your request for cancellation.
Another novelty regarding attendance , according Zerbone , is that associated with the brand providing shops , which currently make exclusive product sales, will have to provide after-sales service . This adaptation will take 18 months to be implemented . He stressed that this would represent an increase of very large service shops.
To prepare the regulation, ANATEL took into account the main problems reported by consumers in the call center of the Agency . Only in 2013 , the agency received more than 3.1 million complaints against operators of telecommunications services , most of them related to claims ( 33.9 % of total) .
The new obligations in the regulation vary according to the size of the carrier : those that have until 5000 consumers, who are between 5 000 and 50 000 consumers and those with more than 50 thousand consumers . Depending on the complexity of the requirement , operators have maturities of 120 days to 18 months, as from the publication of the Regulation to implement them .
The National Union of Telephone Companies and Mobile Phones and Personal Services ( SindiTelebrasil ) reported that a technical group was formed , consisting of representatives of business, to analyze the regulation published today , and that the entity will manifest in the coming days .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/anatel-publica-regulamento-que-estabelece-cancelamento-automatico-de-servicos-de-telecom-11835366#ixzz2vfMcoB7c
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.