Clipping of news on Brazilian Culture, Law and Citizenship
03/10/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Campaign 2014 CI has the phone like theme Photo: Simon Dawson / Bloomberg
RIO - The World Consumer Rights Day was established on March 15, 1983 to promote the rights of consumers worldwide . This year, consummers International , an organization that brings together protection agencies from various countries , is calling on members and supporters and to denounce and inform all the unfair practices of telephone companies to their users , using the slogan : ' Phone Calls : desbloquem our rights ' .
The entity has prepared a list of the five most common problems for which solutions must be claimed . Check out :
1. Oferecerer fair contracts to consumers in a clear , complete and understandable language . Often consumers feel deceived by móvil service provider, is due to unfair terms and conditions for termination of contracts or do not understand what they signed .
The communication providers should always provide consumers with fair and all relevant information clearly explained , so that customers can exercise their rights contracts .
2 . Delivering consumers a service equivalent to that pay . Consumers engage mobile services in order to communicate and access information . So , it is very reasonable to expect that such services are consistent and of good quality , uninterrupted .
3 . Offer consumers a fair and transparent billing . Companies can not charge for services that were not hired . The organization requires impartiality and transparency in the accounts , and fraud protection in the bill.
4 . Giving consumers about protecting their own information . Providers and regulators of telecom services should protect customers' personal data .
5 . Attending and responding to consumer complaints . Telecommunications providers must rely on effective systems aftermarket . And in any case outcome , customers should have access to fair compensation mechanisms . Those who resort to unfair practices and little leiais should be boycotted .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/consumers-international-lista-as-cinco-caracteristicas-de-um-servico-de-telefonia-ideal-11834825#ixzz2vaBrsGXa
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.