Clipping of news on Brazilian Culture, Law and Citizenship
28/02/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The consumer accidents are more common than you might think , since a small wound made by packaging up pieces of a toy swallowed by children .
The risk may be flaws in the information on the proper use of the product or service , in the design or manufacture of the product , by inadequate service provision or any other provision that the supplier ( manufacturer , importer , seller ) should have taken to prevent damage to consumer . Accidents at amusement parks and children's buffets, small toy parts that can be swallowed by children , cut open the packaging , food poisoning or hair loss after using chemicals in salon are some examples of consumer accidents .
The National Institute of Metrology , Quality and Technology ( INMETRO ) , the report asks consumers about their consumption accident on his page , as yet there are no statistics on the incidence of this type of problem.
The Procon explains that there are products that , by nature or manner of use, is showing dangerous as knives , scissors , medicine , among others .
" If the consumer is well guided on how to use or accident prevention , the risk of having accidents consumption decreases dramatically ," muses Dr. Gisele Frieze Gaspar , specializing in consumer law.
According to the lawyer, to the repair or removal of products and services with defects that present harm or risk to the consumer market are the most appropriate ways to prevent accidents consumption .
The problem can be solved by means of repair , replacement or even a refund of the amount paid by the consumer , when there is no way to repair the defect . The repair or replacement must be completely free , ie , when there is a recall or warning of risk, does not entail any cost to the consumer and , although there is no deadline for compliance with the campaign , it is essential that the consumer appearance, the ASAP , the location indicated by the supplier to perform the repair , since it is a problem that can endanger their health and safety .
Exercising their rights
Consumers should seek the service channels Procon your town and be in possession of the necessary documents. It is recommended to keep all purchase receipts and medical attention if it occurs.
In cases involving claims for damages , the consumer need to join with action in the Judiciary .
Consumers who have questions or want to make a complaint, you can search for your town Procon .
Recall as a way to repair damage
The recall ( call in English ) is a procedure in which the supplier informs the public about any defects in products or services that are already on the market . The essential objectives of the recall is to protect and preserve life , health, integrity and safety of the consumer as well as to avoid or minimize any kind of damage , whether material or moral practice and has become a well-known measure that requires the supplier of products and services , after its introduction in the consumer market , is aware of the danger they present , should report it immediately to the competent authorities and consumers through advertisements.
But it is not only the provider that owns bonds in the case of the recall , consumers should also do their part and has informative material on the subject . They consider it very important that consumers attend to the location indicated by the supplier to perform the repair , because the defects or failures can endanger not only their health and safety , but also the entire community .
" While there is recall by the company , if any accident linked to the planned consumption problem, the consumer is entitled to compensation for damage sustained in view of the fact that the company invite the consumer to repair the problem not disclaims responsibility for the problem , "concluded the lawyer.
Source : Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.