Clipping of news on Brazilian Culture, Law and Citizenship
25/02/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Only the course met the requirements of the FCC on mobile internet Photo: DON EMMERT / AFP
BRASILIA - The quality of the mobile data network is still the major problem of telecommunications services in the country . This is one of the conclusions of the fifth Quarterly Evaluation of the National Action Plan for Improving the Provision of Personal Mobile Service for the period of August, September and October 2013, released on Monday by the National Telecommunications Agency ( Anatel ) . Companies fail to meet the target set by a " fee for access to data 98 % of the attempts made by users agency network . In Rio , for example , the four operators , Claro ( 97.40 % ), Hi ( 91.37 % ), TIM ( 94.59 % ) and Vivo ( 97.37 % ) were off target.
If the data is considered Brazil , Claro only managed to reach the requirement , with 98.53 %, the Hi got 93.91 %, TIM , 94.56 %, and Vivo , 96.87 % .
But when the technologies are considered separately, 2G and 3G , higher speed , the results are different . In this case, only the Hi failed to achieve quality in 3G , this is because companies have invested more resources in newer 3G networks .
A total of 79,140 complaints in July this year in the call center Anatel on post -paid phone, the collection represented 49%; blocking, 5%; other, 8%; net, 5%; care, 5%; habilitation, 5%; service plans, 6%; cancellation, 6%; additional services, 10%; inclusion and SPC / Professionals, 2%.
Of the 37,643 consumers of prepaid cell phones in call centers complained that the agency pointed out problems with the collection, 26 %; deals, 10 %; additional services, 13 %; prepaid card 13 %, network, 11 %; care, 5 %; range, 3 %; deals, 10 %; qualification, 5 %; locking, 3% and other, 10%.
TIM said through a statement that there was " improvement in access indicator 2G data network and the company is now devoting the necessary efforts to improve this service ." As the 3G network , TIM argues that showed results within the target , with the best access rate in October 2013 . According to the operator , "in its commitment to improving the quality of service " is the company with the lowest number of complaints the FCC . The company also concluded saying that to maintain compliance with the goals will continue with strong investments in infrastructure in the country .
Vivo also informed by note, which " has met the commitments " with the FCC and that it is committed to " continuous improvement of service quality ." He said that increased by 15 % the number of sites ( antennas ) and 33 % expansions of equipment in its 3G network over the previous year. However , Vivo not informed about the performance problems detected by the FCC in its 2G network.
For Sure, " the positive result has been achieved since March 2013 ." The company said that the investment in infrastructure by 2014 to R $ 6.3 billion .
The Hi informed by his office that is prioritizing investment in their telecommunications networks , to improve quality of service. In 2013 , said he invested R$ 6.3 billion aimed at expanding and improving the quality of 3G and 4G mobile network . The company also highlighted on the results of quality measurement taken by the FCC , " the situations in which the targets set were not met have been mapped and are being carefully analyzed and processed by the company."
After the FCC suspended between July 23 and August 3, 2012 , the sale of chips TIM ( 19 states ) , Hi ( five states ) and Claro ( three states ) between July 23 and August 3 , started to follow the performance of all the mobile companies . According to Anatel , the decision to suspend the trade was based on a national analysis of indicators about problems with network , dropped calls and poor service quality .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/banda-larga-no-rio-todas-as-operadoras-descumprem-exigencia-da-anatel-11699448#ixzz2uKdi4JvO
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.