Clipping of news on Brazilian Culture, Law and Citizenship
24/02/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
Injury. The pensioner Maria Figueiredo shows the note of repair of the air conditioning which burned after successive fouls Light Photo: Leo Martins / The Globe
RIO , SAO Paulo and Belo Horizonte - The strong energy driven by heat , lack of rain that affects the generation of hydroelectric and design flaws have created difficulties for consumers early this year and brought the threat of an even more expensive bill . In early February , a failed transmission line left 12 states and the Federal District without light , affecting about 12 million people - two million only in Rio, Light and Spacious . In the last 15 days , a problem in a distributor left 70 % of the state of Alagoas in the dark .
But the lack of light is not only related to large infrastructure problems . There unplanned outages at a simple distribution caused by rain, which knocks a pole . Excessive heat increased the use of air - conditioning, no companies were prepared for the increased demand . For the consumer , these cuts can generate even greater losses than a blackout . Last year the National Electric Energy Agency ( Aneel ) received 12,183 complaints about disruption of supply of electricity .
Procon - SP , Eletropaulo , supplier of power to the state capital , was the 15th most sought company in 2013 , with 2,888 complaints , 18 % by problems in quality, delivery and material damage caused by service. In Minas Gerais , Cemig , primary dealership in the region , reports that the company receives 25,000 requests for reimbursements each year , a result of supply interruptions , requests are carefully analyzed to guarantee the dealership .
In Rio , interruptions were up in court
In the State , the constant interruptions of power supply led the Commission for Consumer Protection ( CODECON ) of the Legislative Assembly and the Procon - RJ to come with legal struggle against Wide and Light dealers . The first, filed Jan. 14 , asks that Broad is required to provide continuous , adequate and efficient services . The preliminary injunction was denied , but the CODECON appealed and is awaiting trial . In the last 3 days , Procon - RJ filed a request for an injunction to compel the two dealers to report outages scheduled at least 72 hours , as required by rule of Aneel . Still no decision for this request . In 2013, the Procon - RJ received 2,697 complaints against Light . In 2014 , there are already 463 . Wide were already against 1,019 last year , and 237 this year .
- The service they provide is unique , does not give the consumer choice option . When you see without light, the consumer is deprived of everything . It's criminal when this supply interruption occurs systematically and is not restored within a reasonable time - says state secretary and Consumer Protection , Cidinha fields .
Resident of Campo Grande , Western Zone of Rio , the pensioner Maria Figueiredo says that the lack of light has an appointment :
- The lack of light always happened in the day and extended until the next day . As it is very hot , it was a pain to survive these days without air conditioning. Worst of all was the burn unit in terms of these power outages . We had to pay for the repair .
On the other side of Guanabara Bay , in Sao Goncalo, the situation housewife Mari Helena Tavares Vieira , 53 , is no different . She reports that he suffered with daily power outages between 11 and 25 January:
- Energy missing every day for a long period of time. No reasons and repairs , she returned . But it did not hold for long. It was not until the 25th . We filed a lawsuit against the Large charging compensation for embarrassment. In a matter of a day, a team at last came here and solved the problem once . Interestingly, the bill came up higher .
Regarding the report of Maria Figueiredo , Light informs that the occurrence of interruptions in the region of Campo Grande , address given by the customer, occur due to overload due to illegal connections . The company also said it did not record any request for reimbursement of the consumer , and the deadline is 90 days to do so . Large already said , in the case of Mari Helena, when receiving calls, the procedures adopted to restore the supply .
The companies reported meet the standards of compensation for cases of Aneel equipment damage and interruption of power supply . Both , however, did not report the number of reimbursements made per year. Fatima Lemos , technical adviser of Procon- SP , considers the deadline for reimbursement , 45 days , too long . And there are many cases in which reimbursement is denied :
- The consumer is not able to produce technical report attesting relationship between the power outage and damage to the appliance . It is the company who must prove this relationship .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/conta-de-luz-cara-mais-tempo-no-escuro-11687093#ixzz2uEo1hyI2
© 1996-2014 . All rights reserved Infoglobo Comunicação e Participações SA This material may not be published , broadcast , rewritten or redistributed without permission.
Source : The Globe - Online
Our news are taken in full from our partner sites . For this reason , we can not change their content even in cases of typos .
This article was translated by an automatic translation system, and was therefore not reviewed by people.