Clipping of news on Brazilian Culture, Law and Citizenship
02/10/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
Problems such as lack of infrastructure , staff cars are among the most cited by consumers
Commission for Consumer Protection asks the adequacy of services and completion of qualification processes in four months
Lack of infrastructure driving schools took CODECON go to court : process for qualification was exceeding one year, the committee wants to take up to four months Photo: Gabriel Paiva / Gabriel Paiva / Archive
RIO - After complaints from users , the Commission for Consumer Protection of the Legislative Assembly of Rio ( CODECON / Alerj ) joined last Thursday with a Consumer Class Action against Irani , Bahiense and SIM driving schools due to problems ranging from lack of structure in the lengthy process for the course that allows the dispatch of Driver's License ( CNH ) . The lawsuit was filed in 3rd Corporate Court of the Rio charges and completion of the course by consumers within four months under penalty of a daily fine of $ 10,000 .
According to the trainee driver , the process of buying the services until the completion of the process of the first qualification is seen as a " Via Crucis " . In many cases , according to the commission , the process from one year to the withdrawal of the driving license loop , a result of the difficulty of marking classes ( theoretical and practical ) , crowded classrooms , lack of instructors and vehicles , plus charges extra fees .
According to the deputy Luiz Martins ( PDT ) , who chairs the Commission for Consumer Protection Alerj , lack of infrastructure driving schools result in harm to the consumer .
- The driving schools do not have facilities , instructors and equipment , nor in sufficient vehicles to meet enrolled in training courses that sell , contrary to the Consumer Protection Code ( CDC ) , causing , immeasurable damage to the consumer number - explains the deputy.
According to the commission , a first conversation was made with those responsible for driving schools , presenting complaints and articulating a way to solve problems without going into court. Despite attempts , no improvement was observed .
Wanted by GLOBE , the autoescola SIM preferred not manifest until the franchise is notified of the official complaints form . The company claims representative was unaware of any complaint made against autoescola .
Have the owner of the Irani network justified the problem due to unfamiliarity of consumers on the process of withdrawal of the first qualification. According to Oliveira Ferreira da Silva , reproofs also hinder the organization for labeling classes , the large number of students .
- In fact , students lack clarity . They think they will come here to autoescola and take the wallet in a matter of two to three months . Not so . There is a schedule with the DMV , but the demand is great . Will delaying the whole procedure - the owner explained .
The Bahiense autoescola was not found for the committee's review .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/via-crucis-por-habilitacao-faz-comissao-da-alerj-acionar-autoescolas-na-justica-11542023#ixzz2svIT3FN2
© 1996-2014 . All rights reserved Infoglobo Comunicação e Participações SA This material may not be published , broadcast , rewritten or redistributed without permission.
Source : The Globe - Online
Our news are taken in full from our partner sites . For this reason , we can not change their content even in cases of typos .
This article was translated by an automatic translation system, and was therefore not reviewed by people.