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Credit cell will have a minimum validity of 30 days

02/21/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.





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The National Telecommunications Agency ( Anatel ) has determined that the credit of prepaid cell phones have minimum validity of 30 days. The obligation is on an approved today ( 20 ) by the regulatory agency regulation .

According to the rapporteur of the matter , counselor Rodrigo Zerbone , the facility of credit purchase prepaid causes often the consumer is not informed about the validity of the service , which , in some cases , expires in seven or ten days. " It is difficult to require the clerk bakery, newsstand or pharmacy knows that the validity of the claim ," said Zerbone . The company will also have to notify the consumer when the credits are about to expire or run out and sell credits valid for 90 days and 180 days .

Last year , the Federal Court of the 1st Region even forbade the establishment of credit in prepaid mode , but the decision was overturned by the Superior Court of Justice ( STJ ) .

The regulation also provides other rules that must be met by fixed and mobile telephony, internet and cable TV . In the case of post- paid cell phone , the invoice must detail the amount of taxes per service provider and the consumer must communicate when approaching the franchise hired .

The FCC also determined that operators can not send text messages to customers with advertising , unless the consumer number to receive ads . In 2012 , the FCC had determined that the providers do a query to subscribers on the interest to continue receiving advertising messages .

Companies should provide the clients with a summary of the information offer before hiring , especially those that impact costs for the user . According Zerbone , this will help to solve problems of communication failures in hiring the service . "We realized that some of the complaints are related to communication failures during the hiring . Either the user does not understand , or some restriction was not clear , or some value has not been well presented by the seller . Then , time to pay the bill , the consumer perceives it . "

Another security pursuant to Regulation is the consumer who is a client of a company and want to join a plan or promotion can not be discriminated against . " The user you are already a subscriber and want to have access to any plan available in the market and have that assurance ," said Zerbone . In addition , all plans of the operator should be available on the company website .

The regulation also brings changes in the rules of customer service . One requirement is that all contacts with the consumer are recorded , including fetuses by the operator. " Many problems we have are related to the contracting of a service : the customer is passed to any benefit or advantage , and when he will see on the invoice , this is not provided by the carrier . The consumer is then no way to prove that it was promised to him, " said Zerbone . Currently , the recording is only required when the customer contacting the company .

According to ANATEL regulations , companies must provide service in stores that do just selling plans or gadgets . The goal is that consumers who purchased the product can return to that store it and have post-sales service .

The termination of a contract may be taken by the operator and attendant shall have immediate effect . If done automatically , by phone , internet and ATMs , will be effective within two working days , during which the consumer may withdraw the cancellation. Companies will also have to provide a space in which the consumer may have a copy of your contract , service plan , history demands and requests for recordings in the call center on the internet .

The National Union of Telephone Companies and Mobile and Personal Service ( SindiTelebrasil ) said it will await publication of the Regulation to analyze the new rules .


Source : Brazil Agency

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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