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Overbooking, a recurring practice by airlines

18/02/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.





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Divulgação

 It is even expected by consumers who , at certain times of year or even the month , there is a risk that there is no seat available in aircraft , given the demand for airline tickets. But what about the situation where the consumer buys one or more seats in advance and at the time of boarding, discovers that there is no place for him in the aircraft? This is the overbooking , the name given to the practice of selling more tickets than seats available on the aircraft.

This is a recurring practice in airlines, which always count on statistical data to justify overbooking - for example, the volume of the show, ie people who buy tickets for certain flights , but not traveling , whatever why. However , the consumer has nothing to do with this problem , which is the airline - in fact , how the consumer can exchange dates of airline tickets is another agenda item.

The situation is extremely serious because it undermines all the logistics of the consumer. Imagine the following situation : a consumer goes on vacation with his family . The holidays were planned in advance , everyone is eager to reach the destination and enjoy days of rest and laser. To get to the airport to check in , however, is surprised by the lack of seats in the aircraft. And there goes the start of the holidays , it should be quiet and stress-free , but it becomes a nightmare !

What consumers should do in such cases ? First, you must collect all the written information with the airline - it even complaints through customer care service - SAC - the airline , always noting the date, time , name of the person who answered and protocol number. Shall require that the company provide hotel and meal, if you can not accommodate you on another aircraft in a period of four hours . If there is any other damage , such as loss of daily walks in the hotel or destination, or negotiations or meetings , where people traveling on business , the consumer may request compensation for those losses.

Some airports have Special Courts . If the consumer is in one of them , it pays to go up there and formalize a complaint right there , at the time the problem occurs . If this is not possible, or if the consumer does not want to go through this hands wear at that time , may require reimbursement later , formalizing a complaint at Procon your town or , if the problem is not resolved, joining a lawsuit .

Remember that, for causes whose value does not exceed 20 times the minimum wage , the consumer does not need a lawyer to represent him in the Special Courts . However , hiring an attorney if the amount involved exceeds 20 times the minimum wage or if it is a cause of greater complexity , is required.

It is important for consumers to get attestation for all losses caused by overbooking , as costs of hotels and meals , trips not made, in short, all losses , material or moral , it experienced as a result of having been able to travel on the date and time for which acquired the passage . Everything can be reimbursed later , including punitive damages .
Some airlines offer check in advance via internet or phone, for example . Can be a way to minimize the risk of overbooking , though not completely eliminate. And, if it happens , it is important that consumers demand their rights, either at the time the problem occurred is subsequently via Procon or judiciary.
And good trip!


Source : Uol - Modern Consumer

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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