Clipping of news on Brazilian Culture, Law and Citizenship
13/02/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon Campinas warning consumers that, because of the strike at the Post Office , the non-receipt of bills does not mean they should not be paid . Or they may have their due dates postponed due to the delay in sending slips or invoices .
To guide the population , the agency published in your page www.procon.campinas.sp.gov.br an information that guides how to act in such cases . The consumer can not be harmed by the strike , so it is recommended that he contact the creditor company and combine the best payment method , before the invoice due date to avoid the interest charges and late fee . If the request is not met, the he can file your claim in court , always informing the protocol number of contacts made with the lender .
Companies that send by postal charges are required to provide and promote another form of payment to the consumer ( internet , fax , company headquarters , bank deposit , bar code etc. ) .
The Procon clarifies that only entitled to claim compensation for consumers who have hired the services of the Post Office and they are not provided in the agreed manner , for example , the Sedex . Who found this situation and do not have to look for the solution of national consumer organizations in your city, or if the matter involves claims ( property damage and / or moral ) can appeal to the judiciary .
The addresses of service Procon channels can be accessed on the website .
Source : Procon Campinas
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This article was translated by an automatic translation system, and was therefore not reviewed by people.