Clipping of news on Brazilian Culture, Law and Citizenship
02/10/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Points and frequent flyer programs promise discounts and other benefits in exchange for their loyalty , is the use of the credit card , the timely payment of telecommunications services or purchase of tickets by a particular airline. Even not having a picture of many complaints with the Procon - SP these programs deserve attention . Therefore , we highlight some care to be taken into consideration by consumers who are interested in participating in any of these programs .
What is mileage and conversion points ?
The frequent flyer program is a service offered by airlines to reward your customers for their loyalty. The participant enrolls in the program to accumulate credit points each time they traveled on a flight these companies or acquires products and partner establishments. When the score reaches a predetermined amount , the customer is rewarded with an aerial , partially or totally , free passage in stretches stipulated by the program and , in some cases , these points can be exchanged for other products , services, or access to VIP areas . Rules can vary from company to company .
Currently , managing credit cards and mobile operators offer the conversion of their relationship plans for miles on flights or discount when purchasing products and services . The customer accumulates points / credits to make purchases and / or pay the invoice .
tips
- Before understand how the program offered by the company and if it fits your needs work ;
- Raise the greatest amount of information about program operation especially as the exchange of points works because there is a lot of details that can complicate their enjoyment , especially in cases of airfare and lodging ( eg excerpts that are not allowed , schedules , limitation of days , promotional prices , etc.).
- Record all contacts with the provider or supplier ( difficulties , requests for information , etc.) ;
- Save all documents ( can be digitally ) - last statement , regulation, advertising , offers, credit card statement or phone bill (if linked) ;
- Look track your score periodically , being aware of the deadlines for validity of claims ;
problems
The main problems reported in Procon - SP are:
- Delay in processing points ( eg consumer cancels the ticket and no return of the points on your statement ) ;
- Change of rules - unilateral change in the conditions of use ( contracts may have " unfair " clauses that allow changing the rules halfway ) ;
- No clear information about the partner companies and doubts on how to score (for the same airline company , for example , some passages generate points - miles, but others do not ) ;
- Difficulties contacting the customer service for information and clarification of operating procedures and forms of exchange points and divergence of values .
Consumers who have problems with frequent flyer miles or points may seek service channels Procon - SP , or from the consumer of your city . In addition to joining with action in the Judiciary reguardar for their rights .
* Is allowed partial or total reproduction of this material provided the source is acknowledged .
Source : Procon SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.