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Airlines flout agreement created in order to avoid inconvenience during the World Cup

01/15/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Disagreement. Information about changing flights was agreed between the government and companies to facilitate the buying decision Photo: File / Fabiano Rocha 

 

Brasilia and Rio - On the eve of the National Civil Aviation Agency ( ANAC ) strengthen route network for the World Cup - which takes place on Thursday - companies now circumvent one of the first agreements with the federal government in October to avoid inconvenience to passengers . They can not tell or omit information about the increase in flights over the world . The companies had committed themselves to inform consumers of the change , which may cause cancellations or reduced prices. 

 

The Ministry of Tourism recommends that tourists await the decision on the new mesh Anac to buy packages or airline tickets. Companies asked over 1,500 new flights . The government hopes that with the increase of flights , fares fall. Thus, those who buy after setting the route network , you can find better prices.

 

In practice , today , information is scarce when presented by air and nonexistent companies for travel agencies or companies that sell tickets of various airlines sites . About 80 % of domestic flights in Brazil are sold through these agencies or websites . According to ANAC , until December , 4 % of tickets for the World Cup had already been sold, but sold flights to cities outside the axis of the games that are on sale , too, will change.

 

TAM will be notified

 

In lieu of the notice of change of network, TAM carried on its website , on Monday , contrary to information with a campaign about the games that said " anticipate your purchase and celebrate ." The company also displayed the list of flights available for all matches . The company plans to create thousands of new flights to the World Cup , with an investment of R$ 50 million . TAM responded to GLOBE , a statement that there was a " specific problem " on the site , because the news of the cancellation of transactions between Rio and London would have occupied the space of information about the Cup on the main page . About the campaign , TAM says she does not contravene the agreement with the government sector . Sought National Bureau Consumer ( Senacon ) , linked to the Ministry of Justice reported that TAM should notify the withdrawal of the information on the FIFA website, after being informed by the report of the GLOBE .

Have Ball , the second largest airline in the country, brings the information about the change of mesh at the bottom of your homepage . The default statement advises that companies " are already available ( sic ) some flight options for cities hosting the games , but to ensure that nobody is left out of this great event, the current mesh will undergo changes."

 

TAM and Avianca announce the specific period in which the flights will change from 6/6 to 20/ 7, but the others do not . Only TAM and Gol recognize us reported that "change may impact on tickets purchased ." All the companies understand the agreement comply with the federal government .

 

The agreement made between the Senacon and the Brazilian Association of Airlines ( Abear ) predicted that companies inform customers about these upcoming changes . The goal was to protect the consumer in the decision to choose the best time to purchase airline tickets for the period , informs the Abear .

- This information creates liability for companies for consumers - explains Juliana Pereira da Silva ahead of Senacon.

 

Agencies say they have been sought

 

Where agreements with airlines were closed , Juliana predicted that all channels of ticket sales would be sought to provide the information . Nevertheless , the Brazilian Association of Travel Agencies ( Abav ) says that the agencies were not searched . For Juliana , yet they are jointly and severally liable and shall , as airlines seek to inform consumers of any changes routes already acquired after setting the new mesh .

 

 

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Source : The Globe - Online

 

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