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Damage caused by power outage should be repaired by the dealership, alert Idec

01/13/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Storms are more common in summer Photo: SXC.hu

 

RIO - Common in summer , heavy rains that hit several regions of the country have caused recurrent interruptions in electricity supply . Thus , many consumers may suffer material losses and nonmaterial burning appliances and eletroeletrônicos.O Brazilian Institute for Consumer Defense (IDEC ) warns that regardless of fault , the responsibility for repairing the damage is the concessionaire , according to rules Resolution No. 61 of the National Electric Energy Agency ( ANEEL ) .

Thus , if there is damage to electrical appliances , for example , energy distributors must repair, replace or refund the consumer . By resolution No. 360/9 of the agency, the deadline to submit a complaint to the dealership is up to 90 calendar days . However , the Code of Consumer Protection ( CDC ) says that you have up to five years to seek compensation for damage.

The distributor will have 10 calendar days ( from the date of the request for reimbursement ) for the inspection and survey of the appliance , unless the damaged equipment is used to preserve perishable foods or medicines , whose deadline is one business day .

After the inspection, the company has 15 calendar days to indicate whether the request is accepted. If so , consumers will be compensated in cash , repair or replacement of damaged equipment . The deadline for refunding the consumer is 20 calendar days from the date the company's response .

Negative consumer needs to be justified

If the request for reimbursement is not accepted, the company will present in detail the reasons for the refusal and inform the consumer the right to appeal to the state regulatory agency or convening Aneel own .

The distributor can only shirk the responsibility of reimbursement prove incorrect use of the equipment ; defects generated by domestic premises of the consumer unit , the lack of relationship between the unit and the damage alleged probable cause , or even if the consumer provide , at your own risk, repair of equipment before the deadline for inspection - according to the CDC , this prediction of the resolution is illegal . The use of transformers by the consumer , for example , between the damaged device and the network can not justify any refusal by the licensee to repair the damage .

 

Not to damage materials (such as the commitment to carry out work , for example) resulting from power outage , the CDC sustains the consumer who should claim compensation also by the concessionaire and , if not met, should seek Procon or similar body in your location .

 

 

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Source : The Globe - Online

 

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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