Clipping of news on Brazilian Culture, Law and Citizenship
08/01/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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For Juliana Pereira , Plandec made 2013 a historic year for the consumer Photo: André Coelho / O Globo
What advances in the implementation of the National Plan Consumption and Citizenship ( Plandec ) can be expected for 2014 ?
Two thousand and thirteen will go down in history as a special year for the consumer . It was the year of Plandec , which transformed politics of consumer protection in state policy . Not only is an agenda of the Ministry of Justice , but also from other folders . Not just talk and not a good intention . We have an action plan published and signed by a president. Since 1990 , when the Consumer Protection Code ( CDC ) has been edited , it is the first time we have it . We ended the year with a sense of accomplishment because we are very close to closing the decree of essential products ( ready to exchange within the warranty period ) . We made a choice to build an agreement , created a working group and are close to publishing it . It's a major breakthrough . Now we are waiting out the decree . The document is already with the Civil House to be signed .
What does the regulation say ?
It defines the products and creates a parameter of what is immediate exchange . We are democratizing the service after the sale of retail. One thing is you have a call in Rio de Janeiro , Sao Paulo and Belo Horizonte . Another is in the interior of Piauí or Acre , where the logistics are complicated . The immediate exchange will be made when necessary . You will need to evaluate. Whenever a product is defective , the person will first check the store, which will have to meet it . What does not happen today . Some products will require analysis as a problem in a mobile software system. We will work to match the best possible customer service .
How many products make the list of essentials ?
We are between four and five . There is still a discussion about it . But it will be a matter of time and all other products will undergo a new type of service . We are working on flow aftermarket in over five thousand Brazilian municipalities . For these products to list , I can not reveal what it is because the document is still being analyzed , we base the list of defendants in Sindec ( National System of Consumer Protection ) .
In December, there was pressure from consumer organizations , and the government gave up postpone the requirement for airbags and ABS brakes in vehicles made in the country . Consumers are more aware ?
In Brazil , the mobilization of consumers is still very small . From the social point of view , because of the demonstrations , 2013 will be remembered for that . But from the point of view of mobilizing consumers , it may be a challenge for this year . The bodies have a capacity to articulate and very large mobilization , because the Brazilian consumer is increasingly consumer. He demands from the public agency , civil authority and it ends up reflecting . But we do not have , like outside , boycotts and campaigns on social networks . Then , in 2014 , one of the main projects of the Secretariat will be working with the National Forum of Civil Entities of Consumer Protection , a way to broaden social participation. We have to work on consumer awareness .
We ended 2013 apprehensive at the possibility of upgrading the CDC does not include rules preventing over-indebtedness . Like Senacon can help prevent this from happening ?
The updated CDC is a topic that is with the Legislature. The Executive is a collaborator . We have been partners in the Senate so that the update brings no setback to consumer rights , and if we let go of any of them , we are regressing . Been consulted by the Senate on indebtedness ( there is a proposal that limits to 30 % of monthly income the sum of installments for payment of debts , but faces opposition from the financial sector ) and we understand that this issue should be worked very profound way to the financial equilibrium of the consumer is maintained , encouraging financial education , improving the supply of credit and the consumer has a mechanism to help not to lose dignity and have the least to live , in the case of an inconvenience it causes imbalance in their accounts , as a disease .
What does the World Cup brings to the Senacon agenda?
The theme of the tour is part of the Senacon agenda. Brazil is already a tourist destination and the Brazilian own travels widely within the country . So protect it as a tourist consumer is something important . A technical committee was created , considering that Brazil has to be a reference in relation to tourist consumer . Looking for the World Cup , I'm quiet about work . We did a road show for almost all the 12 host cities . Missing only three . We are building a local agenda , aligned with Procon . With respect to services that require a more forceful monitoring for the World Cup , the government created an inter-ministerial committee of price and quality of services . We talked with the airlines and we are monitoring the whole process of air mesh and the price of tickets at the time of sale. We have an army on the street. I think Brazil has to take this time to show who has more than beautiful beaches , but also services and quality products .
How the presidential election can change the schedule of Senacon for this year?
This is an increasingly logic collapses . I'm in the federal government for more than ten years. Go to the third electoral process and always worked normally. It is a year of work more , to make all deliveries . We have to show what was done . It will be a busy year .
What is Plandec
The plan : The federal government launched on 15 March last year, the National Plan Consumption and Citizenship ( Plandec ) . This is a package of measures to improve the quality of products and services and make consumer protection a State policy
National Chamber : The plan created the National Board of Consumer Affairs . Composed of ministers , has the goal to create a list of essential consumer products. Any problem found in these items , provided they are under warranty must be solved immediately
Committees : Also three technical committees were created to act on regulation , tourism and post -sales
Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.