Clipping of news on Brazilian Culture, Law and Citizenship
08/01/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Consumer telephony and pay TV may see new playbook Anatel on the internet Photo: DON EMMERT / AFP
BRASILIA - The National Telecommunications Agency ( Anatel ) has updated the PlayBook with rights of consumers of services provided by operators such as telephony and internet . The booklet , called " Top user rights and obligations of the providers of telecommunications services - mobile , broadband , fixed telephony and pay TV " , can be found on the agency website , and will not be printed and distributed to consumers .
One of the novelties of the booklet is to inform users of rights in relation to the quality and speed of broadband . She also brings consumer rights that are common to the four telecommunication services . One, for example, is the suspension of service between 30 days and 120 in the same year without payment of subscription, while keeping the same phone number.
In the document , the agency also highlights the phones call center agency , which receives complaints and suggestions , 1331 .
Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.