Clipping of news on Brazilian Culture, Law and Citizenship
12/06/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The BrasilBrasília Agency - The National Electric Energy Agency ( Aneel ) today ( 5 ) released the results of research that evaluates the Aneel Consumer Satisfaction . This year the survey shows that the level of overall customer satisfaction is the country with a score of 60.41 , average considered good . However, it is lower than that obtained 61.51 2012 points. At the time , the energy distributors better assessed by consumers received the award Iasc 2013.A South Sergipana Electricity Company ( Sulgipe ) was the best evaluated by Aneel . She was awarded regional and also ranked first in the national assessment . According to the managing director of Sulgipe , Ivan Milk , is the eighth regional IASC premium that the company receives . " Of the 14 awards won by IASC Sulgip , this is the eighth prize Northeast - Regional review - which shows that it is not a fluke , the result of continued work ." According to the general director of ANEEL , Romeo Rufino , evaluation is an opportunity to listen to the consumer . " The main benefit of this research is the concessionaire use it to identify areas that need improvement . Not only the quality of the service but mainly in service . " According to him , Aneel is developing preventive mechanism to monitor and correct way for the routes the service is better qualidade.Na awards , 24 distributors competed in nine categories. In the regional category are delivered seven awards for the best the company by region and number of consumers served . Are also awarded nationwide distributor better assessed in the perception of consumers and with higher growth rate compared to the year anterior.O Secretary of Energy of the Ministry of Mines and Energy , Ildo Grüdtner , said the award encourages distributors to improve the provision of electricity distribution services . "Not only is penalizing them for not achieving the desired satisfaction for the service index , but reward the highest rate of customer satisfaction since he is the main reason of the performance of service ," said secretário.Edição : Marcos Chagas
Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.