Clipping of news on Brazilian Culture, Law and Citizenship
11/25/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Closely. The architect says Virginia Ferraz avoids making internet purchases because like handling products Photo : Ana White
One month before Christmas and on the eve of receiving the first tranche of the 13th salary , consumers already think the purchases you will make in the coming days . In Rio , the estimated average expenditure this year is $ 130, second sector businessmen , hoping to sell 8 % more than in 2012 . This period is marked by crowded stores and malls from customers eager for clothes, toys, electronics and beauty products . After the tide of purchases , often surf comes to trade . And to avoid problems in these two instances , experts in consumer law guide on what to watch in time to open the wallet for the arrival of Santa Claus.
Eye in the pre and post-Christmas , prosecutors in Rio de Janeiro , Federal Prosecutor , Public Defender , RJ - Procon , Procon Carioca , Commission for Consumer Protection of the Legislative Assembly of Rio de Janeiro ( CODECON ) and Defense Committee consumer OAB - RJ launch on Oct. 4 , the booklet " Christmas Shopping , educational tips for the consumer," with the goal of guiding the citizens about rights when you go shopping .
- Since August we work together because we see the need for greater integration between bodies of consumer Rio Our first action is the playbook Christmas . - Explains the prosecutor Christiane Cavassa Freire , coordinator of the Center for Operational Support Application Development for Consumer Protection . - At the launch of the booklet , the headquarters of the MP event, let's talk about rights in trade , accounting for the most frequent questions about exchange term , extended warranty , technical assistance , cancellation rights , internet shopping .
The launch of the booklet is open to the public and admission is free . Interested can register by ceaf.eventos address @ mprj.mp.br.
Strengthening the supervisory
In December , consumers River will also rely on enhanced surveillance of e-commerce sites by Procon Carioca . Have physical stores will be inspected by the Procon - RJ . The MP will publish on website Consumer Winner victories already obtained in favor of the consumer in the purchasing department and receive complaints of noncompliance . The Nudecon , Public Defender, will enhance service to those who have problem while shopping with a team to reconciliation and filing of lawsuits . And CODECON also directly answer consumers who have problems , seeking the solution of the demands .
Advance and the consumer organization is the first guidance of experts . Christian Printes , lawyer of the Brazilian Institute for Consumer Defense ( IDEC) , emphasizes the importance of not performing impulse buying , check the conditions of price and see if what is sought pocketable . Laércio Godinho , technical advisor of Procon- SP , also warns about the importance of planning what will be bought and where :
- It is important to set the value that can be worn to avoid debt . January is a month with many extra expenses . And consumers should not blindly go shopping . The more advance and organization better.
And if it happens to a product when passing the box, look different from what is on the shelf price the customer will always pay the lowest value. Therefore , underscores Janaína Alvarenga , lawyer of the Association for the Protection and Assistance to Citizenship Rights and Consumer ( Apadic ) , it is important to monitor the record of each item :
- Price is conferred at the time , not after . It may be that a number is registered more than once by mistake .
Installment in the store or the card?
Janaina remember that cash payment can be made by cash , check, debit or credit , but in this case at once. If parcel on the credit card , the consumer should look southpaw operation carefully to see if the expression " property or installment Store " appears . This is the mode that exempts from charging interest . Otherwise , the customer will be subject to interest charged by the card company highlights .
The shops may refuse cards or checks , but can not set conditions for accepting a payment method . Reports such as " payment on credit just over £ 10 Postcards " for example , are illegal . And they should be denounced Procon . Experts also point out that the offer is as a pre - contract, ie , what is offered has to be fulfilled .
Another point that is often controversial exchange . By law, the tenant is only required to replace faulty goods . However , switching to other designs, colors or sizes is a common practice in the market. In this case, it is the condition established by the shopkeeper . Those who fail to exchange gifts in January , will likely find a lower price than that of purchase . Experts warn that those who have the invoice may require a credit in the amount spent .
Fábio Ferreira , Procon Carioca , highlights another aspect that should be considered in that shopping period , the offer of extended warranty :
- This can not be further included in the final purchase price , without client consent , is a service to the party or configure a tying , as the recent decision of the National Council of Private Insurance .
In online shopping , increasingly common , the risk of non- delivery and non- compliance with the deadline . Printes , IDEC , highlights importance of observing the data provider . Have Janaina, of Apadic , is more emphatic with the question of the period and guides only buy online for Christmas until December 10 . The risk of delay leads to architect Virginia Ferraz prefer physical stores :
- In addition , the stores can handle the products and assess whether they have quality.
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.