Clipping of news on Brazilian Culture, Law and Citizenship
11/26/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The BMW Brazil convened on Monday (25 /11) , motorcycle owners ( models and chassis listed below ) manufactured between February 2011 and March 2012 , to attend to a dealership of the brand to perform reprogramming system electronic ( software ) engine management .
Identification of the motorcycles involved :
Model - K 1600 GT
Chassis ZY40347 to ZY45376
Model - K 1600 GTL
Chassis ZZ13269 to ZZ18224
In a statement the company said it had noted the possibility of changing the operation of the motor in response failure in its electronic management module occurs. Under these conditions , the engine of the motorcycle can be turned off unexpectedly while driving , which can cause accidents and materials to the driver , passengers and third parties , and physical damage .
For more information on BMW offers the phone 0800 707 3578 , Monday to Friday, from 8am to 19h and site www.bmw.com.br
Attention! The recall involves models of the acquired dealership or individual and there is no deadline for compliance with the campaign. If consumers have any difficulty to make the repair / replacement , should look for a consumer protection agency .
The Procon - SP , an agency of the Department of Justice and Consumer Citizenship of the State of São Paulo , advises consumers about their rights and closely monitoring calls of this type , built-in procedure as the dynamics of their work. The company must submit the clarifications that may be necessary , as determined by the Consumer Defense Code , including clear and accurate information about the risks for the consumer .
What the law says
The Consumer Defense Code , article 10 , states that : " The supplier can not place in the consumer product or service that you know or should know is heavily harmful or hazardous to health or safety market.
§ 1 provider of products and services that , after its introduction in the consumer market , is aware of the danger they present , should report it immediately to the competent authorities and consumers through advertising . "
Another important issue that must be observed by consumers , refers to the requirement of proof that the service was performed , to document their safety must be maintained and passed on, in case of sale. If it has been sold more than once , the current owner has the same right to free repair .
As determined by Joint Ordinance No. 69 of 15/12/2010 , the Secretariat of Economic Law and Director of the National Traffic Department , the vehicle is not repaired / inspected within 12 months after the start of the recall campaign , will information posted on the ' comments ' field next CRLV ( Certificate of Registration and Licensing Vehicle ) issued by the transit authority.
Consumers who have experienced an accident caused by defective appointed may request, through the judiciary , compensation for moral and material damage eventually conceded .
If the consumer finds it difficult to effect the necessary repairs ( . Missing parts , delay in completion of services , etc. ) can check the Procon - SP Foundation in customer service channels :
Consumers who have questions or want to make a complaint, you can search for Procon your city or one of the service of the Foundation channels :
Guidelines : 151 (Only for capital) .
In person: Monday to Friday, 7am to 19h . Saturdays from 7am to 13h, at post Poupatempo , subject to scheduling and distribution password . Phone : 0800-772-3633 .
See - Carmo Square , S / N , Centro .
Santo Amaro - Rua Amador Bueno , 176/258 - Sao Paulo - SP (near Largo Thirteen May ) .
Itaquera - Avenida do Contorno, S / N , Itaquera ( next to the subway ) .
Into the ranks of Integration Centers Citizenship ( CIC ) North , East, West , St. Louis and Spell Village , Monday to Thursday , 9am to 15h . CIC Immigrants in attendance is on Wednesdays from 9 am to 15h . Addresses here .
Fax : ( 11 ) 3824-0717 .
Letters : PO Box 1151, CEP 01031-970 , São Paulo - SP .
Electronic service : For problems with purchases made over the internet , the complaint can be recorded directly in the Procon - SP website. The address is also open to any other guidance on consumption problem .
Greater São Paulo and interior, the consumer can seek municipal agency .
Information about the work of Procon- SP at: www.procon.sp.gov.br
Like our Facebook page : www.facebook.com / proconsp
Follow us on Twitter : www.twitter.com/ @ proconspoficial
Tips and Guidelines on Consumer Protection in the blog http://educaproconsp.blogspot.com
25/11/13
Office of Communications
Procon - SP Foundation
Source : Procon SP
Our news are taken in full from our partner sites . For this reason , we can not change their content even in cases of typos .
This article was translated by an automatic translation system, and was therefore not reviewed by people.