Clipping of news on Brazilian Culture, Law and Citizenship
11/26/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Survey released on Tuesday ( 19 ) by the Ministry of Justice showed that more than half of respondents know little consumer rights related to telecommunications , electricity supply and healthcare services . 1,294 people in classes A, B , C and D , residents in 131 municipalities , between December 2012 and January this year were heard .
The survey indicated that 55 % of respondents know little consumer rights , while 27 % know reasonably well , 14 % do not know anything and 4 % very knowledgeable.
The research , called " Extrajudicial Resolution of Conflicts of Regulated Services for Government Agencies " , also showed that 91 % of respondents have heard of the Code of Consumer Protection , but 73 % never consulted the code. Furthermore , 34 % always complain or go behind the picture , while another 34 % complain sometimes , 19 % and 13 % never complain complain most of the time .
According to the survey , 64 % of people said they had spent the last 12 months for any situation where the rights have been infringed . Regarding ways to solve the problem , 63 % say check the company , 15 % Procons , 3 % the judiciary, and other means too .
Among people seeking the judiciary to resolve issues related to consumer rights , the 49 % " only means left " , 20 % claim to be is " tired " of trying to solve with the company , 14 % wanted punitive damages , 6 % " more trust " in the decision of the Judiciary , 3 % did not know otherwise and 3 % did not know or did not answer .
People were also heard on the reasons not to complain . Of the total , 22 % said they thought " does not pay" , 22 % think that " before long " , 4 % believe there is " too much red tape " and 3 % did not know their rights . Other respondents claimed other reasons .
According to Secretary of the Judicial Reform of the Ministry of Justice , the research results will be used for that folder take action in conjunction with the National Agencies of Electricity ( ANEEL ) , Telecommunications ( Anatel ) and Supplementary Health ( ANS ) .
" There will be four points . Central We encourage mediation and conciliation , train officers and employees of agencies with mediation techniques to create booklets and information campaigns about the performance of agencies and better structuring of these agencies ," he said .
Source : G1
Source : Procon Carioca
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This article was translated by an automatic translation system, and was therefore not reviewed by people.