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Booklet will guide consumers on purchases of end of year

12/05/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 


 



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Opening panel event to launch the Playbook


What is the difference between legal and contractual warranty warranty? And if the product came defective? How long should save the invoice of a garment? Aiming to answer questions like these, the booklet "Christmas Shopping" was created, with educational tips for the consumer. Launched on Wednesday (04/12), the publication is the result of a unique partnership between the Public Ministry of the State of Rio de Janeiro (MPRJ) and various consumer protection bodies, who met in seminar at the MPRJ, starting the Integration Project.

The "Challenges to the State System of Consumer Protection - Integration and Implementation" event brought together representatives from the Federal Public Ministry (MPF), the Public Defender of the State of Rio de Janeiro (Nudecon), Procon-RJ, the Municipal Secretariat of Protection and Consumer Protection (Sedecon) / Procon Carioca and Commissions Consumer Protection Alerj and OAB-RJ. Participants talked about their role in the Integration Project, which provides for the joint action of all these bodies to strengthen the system of consumer protection in the state.

"In December, we launched together the playbook Christmas Shopping with important to guide consumers when buying your gifts tips. This booklet is the first contribution of the Integration Project for consumers of Rio de Janeiro, "explains the introductory text of the booklet. The material contains a didactic text and illustrated based on excerpts from the Code of Consumer Protection.

Besides the booklet, the project will include strengthening surveillance of e-commerce sites and physical stores, through Procons. Moreover, the MPRJ will make available on its website Consumer Winner victories already obtained in favor of the consumer in the purchasing department. In the e-mail address will be available decisions and commitments related to various companies. The site will also receive reports of noncompliance by Fiscal Citizen Campaign.

The opening of the seminar was attended by the Attorney General of Justice and Human Rights of Third Sector, Ertulei Laureano Matos, the coordinator of the CAO of Consumer and Taxpayer, prosecutor Christiane Cavassa of Justice, the prosecutor Márcio Lima, the President of Procon-RJ, João Oliveira, Fábio Ferreira da Sedecon; public defender Larissa Davidovich's Nudecon; Bruno Leite de Almeida, the OAB-RJ and José Eduardo Magalhães, the Committee on Consumer Protection Alerj.

Have the panel "Role of the National System of Consumer Protection" met the coordinator of Normative Analysis of the National Registry of Consumer Alessandra Oliveira, and the representative of Procon São Paulo, Renan Ferraciolli. The discussions were mediated by promoter Christiane Cavassa and public defender Larissa Davidovich.

Alessandra did an overview of consumer protection in Brazil and highlighted how important dates: the creation of the Consumer Protection Code in 1990, its regulation in 1997 and the creation of the National Secretariat for Consumers in 2012. She also detailed the functioning of the national secretariat and its regulatory activities, prevention and prosecution of infractions practices among the 27 state and 761 local Procons.

Renan Farraciolli already talked about the Procon SP, the oldest in the country. He emphasized the actions aimed at consumer education, focusing on piracy and other activities to promote, such as Procon Kit.

In the afternoon, the participants discussed about consumer rights in trade and took questions from participants consumers.
Among the topics discussed within exchange, technical assistance, extended warranty, cancellation rights and internet shopping.


Source: MPRJ

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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