Clipping of news on Brazilian Culture, Law and Citizenship
27/11/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The main complaint from consumers about builders and developers Procon - SP in the 1st half of this year is in relation to breach of contract or failure to deliver , says a survey released on Tuesday ( 5 ) by the national consumer protection in the state of Sao Paulo .
Of total complaints , problems with the breach of contract / tender / non-delivery appear first , with 408 complaints in the period , followed by problems with improper charging rate ( 399 claims ) and quality of construction ( 52 complaints ) .
The ranking reflects the care provided in the first half of this year .
Regarding the charges , they are usually related to the brokerage fees , real estate advisory and SATI ( Technical Advisory Service Agent) in buying property in the plant , says Procon .
"Consumers at the time of signing the contract, are surprised by the imposition of charging such fees , without any prior information about the nature of these services and no requirement of their employment ," says the agency .
Regarding quality , the Procon explains that many homeowners have leaks , cracks, leaks and other structural problems .
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According to the survey, Gafisa / Tent ( 145 complaints ) , PDG ( 113 complaints ) and MRV ( 91 complaints ) groups are, respectively , the top ranking as the vendors that most prompted complaints in the period ( 1st , 2nd and 3rd place ) .
Gafisa said in a statement that strictly complies with all applicable consumer protection and also relevant to real estate law. " The company also states that no Gafisa brand operates in the ' My House, My Life ' ."
" The bulk of the complaints raised by Procon , 90 % refers to the operation of Tenda , a company acquired by the group in 2008 , when he was delayed more than 25 thousand units and customers waiting for their deliveries ," says the company , adding that " since acquisition, Tent revised all of its processes and invested in labor capable of productivity , quality and deadline for new ventures "technology .
In less than two years, the tent has already completed about 90 % of the works in trouble, says . " The construction company also informs that the meeting held with the Procon - SP , seeking to better understand the complaints received by the Foundation and thus able to act in way early . ( ... ) Gafisa brand clarifies that has a base of 45,000 customers . Complaints Procon represent a small number of clients served in the universe . "
In a statement, MRV reported that , in percentage terms , the rate of complaints filed against the company are small compared to the number of units built. " We also emphasize that the company has a service channel to Procons with email and phone unique , and remain available to our customers through the call center ," he says .
PDG said it always works with the aim of improving its processes to ensure a better service to its customers . " The company has recently undergone an internal restructuring , which has minimized every day the impact of old projects within the company and guaranteed delivery with quality. Among the changes adopted , there is the creation of a vice presidential dedicated to customer relationships , seeking to improve the quality of care , "said the developer , through note.
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The foundation and the Regional Council of Realtors of São Paulo ( CreciSP ) also conducted between the months of July and September , enforcement actions stands and shifts in sales of real estate projects .
The stands were checked if they were available documentation of this project , as the record of incorporation , the descriptive memorandum shall mean the sale price of units ; any misleading indicating participation in the program Minha Casa Minha Vida , irregular collection of brokerage and whether there was undue charging of legal advice and SATI ( Technical advisory Service Agent) .
Among the main problems found were charging SATI and information about participation in the program Minha Casa Minha Vida with no units available
Source : G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.