Clipping of news on Brazilian Culture, Law and Citizenship
12/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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After buying a product realized he was with lower price at another store that was not participating in Black Friday ? Purchased goods and then received message Store stating that she is dead ? The delivery was delayed ? Failed to execute the purchase because the store site had errors ? If you have been a victim of the problems that occurred during Black Friday , and you know who you can complain. The tips are Procon - SP .
1 - Sites with problems
The Consumer Protection Code provides that every bid must be fulfilled as it was taken . If for any problem in the site system the consumer is unable to pay the purchase, you have found the empty basket even though the product selected for purchase , the offer must be met .
Even if the consumer has not made the prints of the pages , the company will have in its records that he he was " logged " in the system and shall comply with the offer , even after the Black Friday . Ie sell the product at the advertised price . If there is more inventory , will have to offer similar product .
2 - Make up Price
The makeup price is when a shop says it sold a product higher than the actual value to inflate the discount . If the consumer has identified makeup price within the same store he must report to the Procon because it is misleading advertisement or offer, practices prohibited by the CDC .
3 - Product exhausts
If the consumer clicked on a product and on the purchase as it appeared exhausted , the store is required to meet the supply .
4 - Do not like the product
cancellation rights that products purchased from a distance, can deistir in seven days and receive the cimpra or recebvimento . By loineralidade that bid trading , model or tamgno he has that right if it is put on paper.
5 - Product came defective
The Consumer Protection Code gives clients the legal guarantee , which for durable products is 90 days for exchange if defective , and 30 days for non-durable products. From the complaint, the provider has 30 days to resolve the issue or refund the amount paid to the consumer .
6 - Delivery delayed
Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.