Clipping of news on Brazilian Culture, Law and Citizenship
02/12/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The State Department of Consumer Protection and Defense ( Seprocon ) by Procon - RJ , set up special scheme survey on e-commerce sites and physical stores this Friday, November 29 , because of Black Friday . From your monitoring was identified problems in the Extra Supermarket and Shop sporting goods Centaur sites , in addition to cases of false advertising in branches of departments and Ricardo Eletro House Video stores .
The Seprocon partnerships to monitor the sites that participated in the Black Friday by comparing the prices that the products on offer had before promotion to see if the promotion was, in fact , true . Establishments were manipulating the values of the products would be penalized and fined .
A team of inspectors inspect Procon - RJ was one of the subsidiaries of Home Video Network , located in Uruguayana Street , in downtown Rio , attending to a complaint made by phone of changes in values of products that have been reduced for Black Friday . When you get to the store , found a poster advertising a pen drive 8GB lowered from R $ 29 to R $ 21. The product however cost R$ 24.99, as printed in booklets of November the store itself - the fact that the makeup set product price for promotion, for indeed the reduction was R $ 24 to R $ 21. Inspectors found another problem : a Smartphone , that in the liner notes of the store for Black Friday was advertised for R$ 249, was being sold at R $ 299 . The store has been assessed and will be fined .
The Home Video will receive another assessment through penalty for the same act smartphone . The monitoring team Procon - RJ identified a false promotion with the product booklet offers network of Black Friday , special, published Friday in the newspaper . the value of R $ 249 advertised in the booklet for the smartphone was the same found for the appliance inserts the Home Video released during the month - ie , there was some promotion .
The Procon - RJ was also fired due to an incident in Bangu , in the first case brought to service stations Procon - RJ and what happened in Ricardo Eletro , the Boardwalk Bangor. About 30 customers were unable to withdraw tablets who purchased in promoting Black Friday because that subsidiary continued selling even with the depleted stock .
In trying to solve the problem , the manager instructed clients who do product withdrawal in Bangu Shopping Store . Consumers , however, were prevented from receiving their tablets , receiving the explanation of employees that the purchase should be undone in the Broadwalk and held subsidiary , affiliate in Bangor Shopping.Os customers again then took the complaint to the rank care of Procon- RJ . The coordinator of the post went to the store demanding a solution and then the manager has released 30 tablets . As there was reconciliation between the parties , the store was not assessed .
Regarding the monitoring of sites , Procon - RJ received complaints about ecommerce Extra Supermarket , whereby consumers revealed that they could not complete the comprade a TV . Another problem is that the products advertised discount site returned to full value at the time of the purchase . This same fact happened to buy a certain brand of shoes in the Centaur site . In this Monday, December 2 , the legal department of Procon- RJ will prosecuting the two companies through sanctioning acts .
"It's amazing how smart marketer thinks doing these trifles to gain so little. Care not to be discovered , even on occasions like Black Friday , you know they are being watched by consumers and watchdogs . They have no appreciation by their marks , throwing them in the trash , "said secretary of State and Consumer Protection , Cidinha Campos.
Source : Procon RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.