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Unimed -Rio will keep physicians and laboratories of the Golden Cross until November 30

11/01/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

 



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Term end today, but has been extended , according to the cooperative medical due to the large number of customers with consultations and exams scheduled for next month

RIO - Former customers of individual and family plans from Golden Cross can continue to use the services of physicians and laboratories of the old network until November 30 . The period expired this October 31 .

The information was released late on Wednesday by Unimed -Rio , in September, acquired the portfolio of 160 000 beneficiaries of type Individual Golden nationwide . According to the cooperative medical , the decision to extend the deadline was taken due to the large number of former customers who still had Golden consultations and exams scheduled for November.

The migration of consumers to the new plan began on October 1 amid many doubts . The Brazilian Institute for Consumer Defense ( IDEC ) notified eight days later , Unimed -Rio and Golden Cross so that in 72 hours , submit clarification on how clients would be assisted from thence forward . On Sept. 18 , the Ministry of Justice , through the Department of Consumer Protection and Defense ( DPDC ) , the two companies also notified health plans to clarify the process of sale of portfolio individual and family plans .

Consumers who still have questions or complaints about the migration to Unimed -Rio should contact the ANS by phone (0800 701 9656) or the internet ( www.ans.gov.br ) . The Commission on Consumer Protection of the Legislative Assembly of Rio de Janeiro also receives complaints on Customs Street , 8 , Center , weekdays from 10am to 16h , by phone ( 0800 282 7060 ) or internet ( www.alerj . rj.gov.br / cdc / ) .

But the judge Flávio Citro , coordinator of the Center of Special Permanent Court of Justice of Rio , said that in case of difficulties in attendance , former customers of Golden Cross which are now served by Unimed -Rio may forward e- mails to addr conciliarunimed@tjrj.jus.br .
The cases will be sent to the cooperative medical .


Source : The Globe - Online

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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