Clipping of news on Brazilian Culture, Law and Citizenship
16/10/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Brazilian consumers had more problems with phones, computer products and commercial banks in 2012 , according to the National Registry of Substantiated Complaints Sindec ( National System of Consumer Protection ) .
According to data released on Wednesday ( 16 ) by the Ministry of Justice , in the past year , there were 211,076 claims against more than 28,000 suppliers received by consumer protection agencies from 23 states , the Federal District and 88 municipalities .
Almost half of this volume corresponds to problems involving area products (cell phones, computer equipment , white goods , for example) , followed by financial issues ( billing and credit card ) and essential services ( water and electricity ) .
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products
Among the ten subjects most complaints last year highlights the product area. As mobile devices have generated 12.3 % of the complaints in this area , followed by a microcomputer and computer products ( 6.6%) and commercial banks ( 6.5 % ) .
attendances
In 2012 , 2.03 million were made for attendance , an average of 169,000 consumers served per month by the Sindec Procons integrated throughout the country
Ranking of the 10 companies most complaints
1: OI
2: Claro
3: Vending Machine
4: Itaú
5: Group formed by Casas Bahia , Ponto Frio and New Dot Com
6: Bradesco
7: Group B2W ( Lojas Americanas )
8: LG
9: Financial BV / Grupo Votorantim
10: TIM
Source : R7
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This article was translated by an automatic translation system, and was therefore not reviewed by people.