Clipping of news on Brazilian Culture, Law and Citizenship
15/10/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon Campinas fined Claro R $ 2,661,754.17 on account of the poor quality of the Service Consumer ( SAC ) and for infractions as misappropriation , breach of supply and addiction that resulted in the product administrative processes . Currently , the company holds the first place in the ranking of most complaints .
In a meeting with company representatives on Friday, September 20 , the director of Procon , Lucia Helena Magalhães , presented the new work system organ since March this year from the decree 17.910/2013 , seeking conciliation in the resolution complaints , especially during the time of service or after , during the administrative process .
" The SAC has to work . The company needs to meet the claims and pretensions of consumers . What happens today is that because of the poor service delivery company consumers need to use Procon to solve problems that the SAC could do it if it worked properly, " stated the director .
Between January 2 and September 17, 2013 , the claims against the course grew 17 % . Until now there have been 1,196 complaints registered during the same period of 2012 , the number reached 996 .
The amount of the fine , 1 million Fiscal Units of Campinas ( UFIC ) that reaches R $ 2,488,800.00 refers to the failure of the federal decree SAC (No. 6.523/2008 ) . And the rest , UFICS 69,493 ( R $ 172,954.17 ) is the result of fines in about 90 individual files opened between 2009 and 2012 and have not had a placement company news or effective solution to the consumer .
The quality manager of Claro, Andrea de Rezende Tamasiro explained that for a year and a half the company has been working with new parameters and investing in call centers to improve the attendance of consumers, especially the service in 1052 . " The commitment of the course this year and for 2014 is to increase this service to have more quality in the first level of calls for us to have the solution to the client and it does not need to look for Procon ," she said .
Source : Procon Campinas
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This article was translated by an automatic translation system, and was therefore not reviewed by people.