Clipping of news on Brazilian Culture, Law and Citizenship
10/10/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Delays for installation of lines and ineffectiveness of the service are among the main complaints , says Procon - SP Photo : Bloomberg
BRASILIA - The customers of telecommunications operators should be able to cancel services in electronic media without talking to a clerk from February . The projection was made by President of the National Telecommunications Agency ( Anatel ) , John Rao , on Wednesday . The determination consists in the design of the new regulation and collection service , which should be evaluated by the board of the regulator in November , and after a period of adaptation to firms , to enter into force in early 2014.
With the change , the consumer will be able to unsubscribe from a service just following recorded instructions , or even the internet . The possibility consists in preliminary text of the Rules of Service , Billing and Offer Consumers the Telecommunications Services , which was under public consultation in March and April , after the deadline was analyzed prosecutorial organ . According to Anatel , the revised document was sent to the technical area on Monday , and now heads to be examined by the members of the board.
The agency is predicting that tomorrow or even next Monday a rapporteur for the case will be raffled . He will have 30 days to give its opinion , which will be voted on by the council. Therefore , the president of Anatel estimates that the new regulation should be approved until November 15 . But as it is being studied for a period that telecom companies are best suited to changes (which may be 90 ) , the possibility of cancellation without going through an attendant in the channels of communication with the customer companies should begin to assert only February. The FCC points out, however , that this period may vary.
When launched the consultation document , the Anatel announced that the new regulation " seeks to unify , extend and refine rules on rights to services, the collection and provision of services that currently are scattered in the specific regulations of the mobile and fixed telephony , of cable TV and broadband . " Also according to the regulator , "it is also compatible the new set of rules to the tendency of marketing , customer service and collection of different telecommunications services under a single joint offer provider or group of providers , also known as offers combo or combo packages "
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This article was translated by an automatic translation system, and was therefore not reviewed by people.