Clipping of news on Brazilian Culture, Law and Citizenship
10/09/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Survey of Civil Aviation Secretariat indicates Curitiba , Santos Dumont and Christmas as the best terminals in the country
Check -in , access to Wi - Fi and security are the items most satisfactory
Fourth assessment indicate better numbers , says secretary Photo : Brent Lewin / Bloomberg
RIO - A delay in delivery of luggage and the prices charged in parking are among the top 12 complaints of passengers flowing through the top 15 airports in the country , according to a survey released on Tuesday by the Department of Civil Aviation . Despite complaints , the survey also identified a reduction in levels of dissatisfaction .
Compared to the study in the first three months of the year , the set of categories below average fell from 14 to 12 . Requirements of the 41 analyzed between April and June , 29 items were considered satisfactory by passengers against 27 shown in the previous survey . The department , however, believes that even the items that have improved are still below expectations .
The service at check -in counters , access to wireless internet and safety inspections were some of the items considered most satisfactory , according to the survey . It surveyed 23,000 consumers in the departure lounges of airports ten and five capital cities with great movement . The best airport in the country is evaluated in Curitiba, capital of Paraná , followed by Santos Dumont and Natal, Rio Grande do Norte . The airport in Cuiabá , Mato Grosso , which was received the worst evaluation from users.
" The trend is that the numbers start to improve from the fourth assessment , when the shares ( the airport managers ) are running ( in full ) and passengers can see the changes," said , who heads the department responsible for the study " said the director of the secretariat of Airport Management , Paulo Henrique Possas
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This article was translated by an automatic translation system, and was therefore not reviewed by people.