Consumer News

Invoice is not essential for consumers to exercise their rights

09/05/2013

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The invoice is unavoidable in order to prove that the purchase of a good and without it is impossible to validate the purchase , right? Wrong. The invoice is not essential for consumers and is not the only ' litmus test ' of legal ownership of a product .

Therefore , the exchange of goods or sending it to the service for repair (if the product warranty) can not be prevented by suppliers just because the consumer does not have the invoice , provided that the acquisition of the product is proven by other means .

This can be done with a credit card bill , the guarantee certificate completed by the store , tickets , tags , bar code, and even through witnesses .

Ie . once held the actual delivery of the product to the consumer and proof of payment by bank transfer or other means , the consumer is considered the owner of the product and may exercise their rights against the supplier . On the other hand , the invoice , as its name says , it is mandatory for the tax authorities ( the State collects taxes ) , but it is not essential document to prove the relationship of consumption.

Suppliers are required to issue invoice ( decline it is a crime ) , but the lack of the document does not mischaracterize the relationship of consumption, as this should not be confused with the tax relationship between merchants and the IRS . Merchants also can not refuse to duplicate invoice to the consumer . Although there is no explicit statutory obligation for the provision of the duplicate document the refusal of stores to supply it undermines the principle of objective good faith governing consumer relations .

* With information from Consumer Portal


Source : Modern Consumer

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