Clipping of news on Brazilian Culture, Law and Citizenship
09/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Commission for Consumer Protection Alerj filed civil action because it believes that citizen does not get paid for services
Injunction asks scheduling services within 30 days
The post Catete the DMV is one of the receiving service complaints from consumers Photo : Alexandre Cassiano / Alexandre Cassiano/22-8-2013
RIO - The Commission for Consumer Protection ( CODECON ) of the Legislative Assembly of Rio de Janeiro ( Alerj ) filed a civil suit against the DMV - RJ , with application for preliminary injunction , due to poor service delivery organ . According to the committee chairman , Rep. Luiz Martins ( PDT ) , the consumer pays for services that can not enjoy :
- Notwithstanding the complaints received , the press has been publishing almost daily , various news consumer facing a real " Via Crucis " in order to regularize the status of their vehicles and their documentation - said Martins
In action , the form asks CODECON injunction , ie , it is guaranteed to the consumer immediately scheduling services provided by the agency , by internet or phone , within a maximum of 30 days in place and time to be chosen by the citizen; the provision by the DMV sufficient staff to provide the service , and setting deadlines for service 20 minutes on normal days and 30 minutes before or after holidays. The injunction also requires priority attention to the elderly, pregnant women and people with special needs , and improved physical infrastructure in offices . Another application is number 0800 , ie , free for citizens of the city of Rio de Janeiro can schedule services with the DMV .
The suit asks the court , on conviction , to forecast daily fine of R$ 50,000 , if the agency fails to comply with the ruling .
Queried the DMV - reported that RJ can not rule until he is officially notified .
Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.