Clipping of news on Brazilian Culture, Law and Citizenship
08/28/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Study shows that almost half of the sites even meet 80 % of the decree
Of 37 sites , only one met 100 % of the 7962 decree
Assessment by IBRC shows that 46 % did not comply with the law which is in force since May
Ecommerce : sites are not suitable to the decree 7962 Photo : Luiz Ackermann / Luiz Ackermann / Extra
The Ibero-Brazilian Institute of Customer Relations ( IBRC ) surveyed 37 sites in six sectors companies and found that 17 - or 46 % - are not in accordance with law , do attend at least 80 % of the decree 7962 , which regulates the Consumer Defense Code ( CDC ) in relation to e-commerce , which entered into force on 15 May.
In the month that the law came into force , the rate of disagreement was even worse : 60 % . But , considering that it is a law , nearly half of companies still do not fully comply with worries , experts say. Online service inefficient , lack of information about the company , product or service and the noncompliance within five working days to respond to the consumer are among the most frequent failures .
According to the study, conducted on 15 and 16 July , only one company met all the requirements . And less than one third of the level it was in excellent , complying 90% to 100% of law. Ten other sites were considered accordingly in fulfilling the 80 % to 89 % . For Alexandre Diogo , president of IBRC , should be punished with fines :
- There are companies that violate the basics . Other solemnly ignored the decree , and the law still does not get it. The regulatory agencies have come out of the notification from friendly and for a more effective punishment . Have to fine .
According to the survey , only 65 % of sites gave appropriate responses when asked to provide information about the purchase . And 41 % of the companies failed to comply within five days to send response to the client . Nineteen percent of the sites do not tell CNPJ and company name , and 24 % do not give address or phone number , items that give greater security to the consumer in the purchase decision .
In comparison with the previous survey , all these items are now met by more companies . However , the evaluation of the institute , the indexes are still far from ideal .
The IBRC evaluated 15 common rules to all companies in six sectors - entertainment , land and air transportation , stores , tourism and group buying - and four other specific collective shopping sites . The only question that showed a significant improvement was providing clear and accurate information on how to cancel the purchase . In past research , 62 % of the companies not comply . This time , only 6 % .
Through a statement, the Brazilian Chamber of Electronic Commerce ( Camara - e.net ) reported that has strived " to contribute to the process of adapting to business rules."
Already Secretary of Promotion and Defense of Consumer Rights , Cidinha Campos said it notified the 36 companies that have not reached 100% compliance with the law in the State of Rio
Enterprises contest results
The Rakuten challenged the negative evaluation of the items available contract immediately after the sale and the tool to identify and correct mistakes before finalization of the contract, and said that regularize the other two items evaluated as in disagreement .
The Dafiti questioned the evaluation criteria of the study and said it is in accordance with the decree .
Join Easy Fnac and ensured that the research will assess and correct faults .
Peixe Urbano said it has " invested to make the site more transparent " , and who cares to follow the law .
The Comprafacil.com said it is " improving its structure to adapt to the new legal requirements ."
Privalia Decolar.com and challenged the assessment and be reported to the appropriate law . The CVC also challenged the said assessment and meet more than 90 % of the items .
The Blue, which also does not agree with the result of some items , pointed out that the airline industry has peculiarities that are being discussed with the Ministry of Justice .
Viação Itapemirim says it is providing the adjustment to the items in disagreement . The Auto Traffic in 1001 challenged the negative evaluation of the item immediate confirmation of receipt of the customer's demand and said that regularize the situation of others.
Ricardo Eletro and Time For Fun guaranteed to comply with the decree . Join The Fast also informs that complies with the decree and claims that the fall of 17 percentage points in performance , this second survey is due to a problem in service due to " increased demand generated by the cancellation of 55 events on sale site , because of the demonstrations that took place across the country . "
Shoptime said it will not comment on the search.
The Real Express returns no contacts GLOBE .
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This article was translated by an automatic translation system, and was therefore not reviewed by people.