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Solange Amaral: For more about the e-commerce

08/27/2013

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Online sales this year are expected to reach R$ 28 billion, about 24% of the R$ 22.5 billion in 2012 billed.


DAY



Electronic commerce is the fastest growing in Brazil. The online sales this year are expected to reach R$ 28 billion, about 24% of the R$ 22.5 billion in 2012 billed. But it is essential that along with this growth, there is a greater concern and respect for customers. The Consumer Protection Code is 1991, and at that time, there were no internet sales.

For this reason, the federal government published in March, Decree 7962, establishing mandatory items to e-commerce sites, which become clearer information about suppliers, products and services.

And we, the Procon Carioca, began electronic surveillance by the top 25 sales sites to see if they are following the new determinations. During the work, we identified the need for many, many corrections procedures.

We checked the top 10 points required, but none of the stores are fully adapted to the new laws, ranging from three to eight items met. It's good to be clear that the whole site should present, especially the phone, physical address and DUNS number of the company. Also have to be clear, legible and in letters to highlight the manner and time of delivery, terms of payment, or if the freight is not included in the final price of the product, etc..

After giving notice to the sites, Procon Carioca will start to enforce the inspections and fines. The Code of Consumer Protection will complete 23 years and it is time to enforce consumer rights.

Solange Amaral's Municipal Secretary of Consumer Affairs and coordinator of Procon Carioca


Source: The Day - Online

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