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Consumer News

Procon promotes balance and points segments most demanded

08/20/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

 

 



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Statement released by Procon Campinas covering the first seven months of 2013 indicates that the number of complaints increased 16.7% compared to the same period in 2012. From January to July were formalized 20,327 complaints against 17,415 in the same period last year.

This year the most affected segment is the mobile phone, with 2,189 complaints. The company came to course 965 complaints on your behalf. In 2012, financials were the highest ranking.

"In the segment of mobile telephony, the improper collection, difficulties in canceling the service, poor quality of service delivery, such as calls that are not completed, connection problems, among others, are presented more demands," explains the director Procon, Lucia Helena Magalhães.

Second were the financial with 2,060 complaints, covering the non-delivery of billet discharge of funding, lack of contract and unauthorized charges and usurious interest rates. In this case, the BV is the financial institution that leads the way with 602 complaints. In 2012, banks were occupying this position.

Meanwhile, banks have reached the mark of 1,963 complaints, with Bradesco occupied the first position with 800 complaints. "Here, the problem is more complex because consumers often have trouble understanding anything that involves the relationship with the bank. What else appears in complaints is the lack of copy of loan agreement, the charging of undue sending credit card authorization and without undue restriction of the name of consumer protection agencies to credit, "says the director. Last year, the mobile phone, also with the course, was third.

The ranking of the ten segments most demanded and their companies that are first in complaints can be accessed at:
www.procon.campinas.sp.gov.br.

More subjects questioned

The more than 20,000 complaints filed this year are leveraged by the following subjects: unauthorized charges, lack of information / copy of contract, breach of supply; addictions service / in the product does not deliver the docket Discharge and undue restriction of the name of the consumer , among others.

Innovations in the systematic treatment of the complaints were taken from March this year with the aim of accelerating the solution of the problems presented by consumers. One is the phone contact with the companies claimed at the time when the consumer registers his complaint. With this, more than 5,500 calls resulted in agreements, streamlining the procedure and solving the problem of the consumer faster.

The conciliation hearings in administrative processes also enable resolving complaints.
This year, a furniture company planned received 59 complaints and 55 of them have been resolved amicably.


Source: Procon Campinas

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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