Clipping of news on Brazilian Culture, Law and Citizenship
15/08/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Product was within the validity period
Company claims that the problem occurred at some point in the logistics chain
Foreign bodies. Manufacturer rice Raris says investigate complaint / Photo: Photo submitted by reader Vanessa Montenegro
RIO - The pharmaceutical Vanessa Medeiros Montenegro had a scare last weekend when opening a package of 500g rice brand Raris 7 Whole Grains. Had foreign bodies inside the packaging, which she identified as webs and insect larvae. The consumer has that feeling disgusted, just throwing the bag of rice on the floor. Still managed to shoot and save part of the material to send to the manufacturer. The package purchased by Vanessa is part of the lot L301DB03 valid until January 3, 2014.
- I bought the product on August 6 in a store (supermarket) South Zone in Ipanema. The packaging was intact and, as I always do, which was observed within the period of validity. It was my first attempt to cook this rice, which had experienced in a friend's house. It is absurd that a food product presents this kind of thing, even within the validity - says Vanessa.
Rice is produced by Mars Brazil, part of the multinational Mars Incorporated, considered one of the largest food manufacturers in the world. Company representatives contacted the consumer and, according to her, will schedule a date to withdraw the product and send it for analysis.
- They respond to messages I left the Service Consumer (SAC) even on the weekend. Asked many questions and offered a new package Raris or any other product manufactured by the company. Wanted nothing. Just want to clarify what happened and warn other consumers - argues pharmaceuticals.
Problem did not occur during production, says company
Mars Brazil says in a statement he regretted the incident and highlights the concern with the suspicion that the product purchased recently, was not in accordance with the quality standards expected of their products.
"Infestations as reported in processed food products are caused by pests that are micro holes in packaging, occurring at some point in the logistics chain. We can say that Brazil Mars products are produced with the strictest quality controls and, therefore, does not guarantee that the infested leaves our factory. (...) Even though the management part of the logistics chain is third party liability, investigate the complaint and take the necessary steps to minimize the risk of incidents such as these, "the statement said.
Wanted by GLOBE, supermarket South Zone declined to comment on the case.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.