Clipping of news on Brazilian Culture, Law and Citizenship
12/08/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Values of tourism services are monitored to curb abusive collections during world events
RIO - The Procons the 12 cities that will host matches of the World Cup in 2014 are conducting monthly surveys of prices in various sectors related to tourism, with the aim to curb abuse during the event, reveals the head of the Secretariat of the National Consumer the Ministry of Justice (MJ-Senacon), Juliana Pereira. About a year Embratur, in turn, reaps fortnightly prices of daily deals in ten capitals and compares them with those of ten other locations abroad, to check for abusive uptrend in Brazil. The study will allow the government to negotiate with the entrepreneurs and avoid cases like those reported during Rio +20, last year, when prices of hotel rates exploded and the government had to intervene to return to acceptable standards. As the Administrative Council for Economic Defense (Cade) prohibits price-fixing in the hotel industry, the government is focussing on dialogue to prevent excesses.
Who comes to the Confederations Cup, which starts on Saturday, will now benefit from this program. On Thursday, the Ministry of Justice and Tourism met with key institutions that represent the industry and set the tariffs established by Match Services, a company official Fifa for issues related to accommodations in world football championships, will serve as basis for government and population identify any surplus in accommodation prices during the event. The hotel agreed to disclose, in the coming days, the acceptable levels for rates.
- We asked the businessmen to oversee the prices charged by the industry. It is of interest to them that the cleverness of a not harm the image of all. We must welcome the tourist and charge fair prices, because that is what will make it back more often - said Minister of Tourism, Gaston Vieira.
Cup venues will have the Technical
The holder Senacon argues that the best way to curb the practice is to expose the names of suppliers who commit excesses:
- Economic freedom and market must be guaranteed, but we can not be opportunistic. Rather than impose a fine or penalty, we will work to expose those who abuse services and brands of the consumer, since for them the name display is very valuable.
Enrico Fermi Sources Torquato, president of the Brazilian Association of Hotels (ABIH), considers the World Cup the moment of greatest visibility of Brazilian history for the hotel. Therefore, he says, do not want ugly:
- We will not allow prices to be practiced outside the acceptable parameter by the market. Never been so long and with such visibility, the global showcase. We can not waste the chance to appeal to tourists.
These actions must gain enhanced soon. The first meeting of the Committee on Consumer and Tourism, established by President Dilma Rousseff to improve customer service tourist in major world events, is expected to take place in ten days, says Juliana. The committee, created thinking of the 600,000 foreigners and three million Brazilians required to move the country during the World Cup, is made up of representatives of the Ministries of Justice, Health and Tourism, Embratur, the National Agency of Civil Aircraft (ANAC), Infraero, the National Agency for Sanitary Surveillance (ANVISA) and the National Transportation Agency (ANTT).
Together, they will coordinate actions to prevent a consumer disputes and implement mechanisms quick service to tourists, such as the pilot project which already operates in a partnership between consumer protection agencies in the states of Rio and Sao Paulo and the governments of Uruguay and Venezuela . When you have a consumer problem, these two countries the tourist visiting Brazil can enter the websites of these agencies and complete a form. In the document, the entity will seek immediate agreement. If not, open a claim.
Will also be created in each of the 12 Cup venues, a Chamber Technique Consumption and Tourism. The city of Rio and the state of Ceará already have one each. In Rio, the Technical Chamber Hall was created in partnership with Procon Carioca. The group consists of members of the Bureau of Consumer Protection, Office of Public Order, Health Surveillance, Riotur, Civil Defense Coordination and International Relations. The Municipal Secretary of Consumer Affairs, Solange Amaral says were three fronts: the trilingual service to tourists through a dedicated channel, which will work 24 hours operated for 18 attendants; distributing 200,000 brochures on consumer rights , in English, Spanish and Portuguese, and the structuring of a group of rapid action, which can be triggered in emergency situations and consumer problems involving groups of tourists. At first, the actions are to meet at the Confederations Cup and World Youth Day (WYD), 23 to 28 July in Rio
- We will evaluate what the outcome of this tripod actions during these two events and make adjustments to the World Cup - says Solange.
The service will be made by the team Trilingual phone 1746 from this Wednesday. The 18 operators who will take turns in caring 24h trained to cater to foreigners.
Orientation kiosks at airports
These actions will strengthen the work of the Procon-RJ, which, in partnership with aa Tourism Company of the State of Rio (TurisRio), install three kiosks for customer service in tourist Santos Dumont and Galeão road in the state capital. The service will be conducted for 24 hours in the three days of games in the Confederations Cup in Rio - 16, 20 and 30 of this month - and throughout the World Youth Day. For the World Cup in July next year, there is the possibility that these structures be extended to sights such as the Sugar Loaf and Christ the Redeemer, says state secretary Promotion and Defense of Consumer Rights, Cidinha Fields.
Each of the kiosks Procon-RJ will relocate a bilingual clerk and a lawyer. They will have direct communication channels with the Union of Hotels, Bars and Restaurants River (Sindirio) and the four major phone carriers (Of course, Hi, TIM and Vivo), given that the agency believes that most of the demand for care should be related to these two sectors. For World Youth Day, the two mobile service vans Procon-RJ will be moved to Copacabana and Guaratiba, in the West Zone of Rio, during the days of the event in these neighborhoods. The agency also prepares 50 000 folders with consumer rights in bars, hotels and restaurants that are just being distributed this week.
- These are basic guidelines, such as consumer's right to free filtered water, but who make a difference in attendance - Cidinha says.
Other services to make life easier
Currency Trading: The Central Bank (CB) has launched an app to help tourists locate through smartphones and tablets, about 12,000 service points from accredited institutions to exchange currency in the country. The "Rates Legal" is available for free download on the App Store and Google Play.
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.