Clipping of news on Brazilian Culture, Law and Citizenship
12/08/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
After festive occasions like Mother's Day, Father's Day, Valentine's Day and Christmas, many consumers need to exchange the product you bought (or won). Whether because of defective or not to have pleased gifted person. Therefore, the series "Procon Answer" attempts to eliminate the major concerns of consumers about the rights at the time of the exchange. Check out the guidelines below:
1 - I gave a gift and the person did not like, the store is required to exchange the product?
A: The exchange because of taste, color or size is not mandatory, unless the store has pledged to make the change at the time of sale.
2 - When the exchange is mandatory and what is the deadline for return?
A: The change is only required in case of default. The Code of Consumer Protection ensures a period of up to 90 days for durable goods (electronics, clothes, for example) and 30 days for non-durable products (food, for example).
Is waived the 30 days for the supplier to remedy the defect, and therefore, the immediate choice of one of the alternatives listed above, in the case of essential product to the consumer or due to the extent of the defect: they compromise the fundamental characteristics of the product or decrease its value.
3 - How long has the vendor to resolve the problem?
A: From the date of the claim, the period for the supplier to solve the problem of the product is 30 days, so it is essential that the consumer has a document containing the day on which the complaint was made.
If the problem remains even after the deadline, the consumer may choose to exchange the product with an equivalent, the proportional discount price, or refund the amount paid, monetarily updated. In the case of essential goods, the supplier will have to solve the problem immediately.
4 - What if product is purchased through the internet? The consumer has the right to change the withdraw from the purchase?
A: In the purchases made off-premises (internet, telephone, catalog, etc.), the consumer has up to seven days to withdraw from the purchase. The withdrawal must be formalized in writing, and if you already have received the product, return it. Then you have the right to full refund of any amount has been paid, including freight
5 - I bought an imported product, if you have a problem, how to proceed?
R: Imported products purchased in Brazil follow the same rules as national. Therefore, in case of a problem, consumers can browse the store or importer.
6 - The consumer has the right to exchange goods purchased by vendors?
A: Besides the possibility to pose risks to health and safety of consumers, buying products in the informal market gives no warranty exchange.
7 - What to do to exchange the product?
A.: It is essential that consumers look for the shop armed with the invoice and in case of garment, it is important to keep the label merchandise.
Source: Procon SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.