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3G: consumer loses the lack of competition, experts say

07/18/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 


 


ccording to them, the solution would require companies to universal mobile broadband, as occurred with the fixed
  
RIO - Lack of competition in the provision of 3G internet in most municipalities in the country directly affects the consumer, it becomes hostage to a single carrier, no alternatives as the price and quality of service. To change this scenario, experts say consumer law, it is necessary to require the companies to universal mobile broadband, as occurred with the wireline.
 
In more than half (59%) of the municipalities that have 3G coverage, there is no competition. In 2,031 cities, 3,436 met with technology, there is only one operator, according to consultancy Teleco, which used June data. And the pace of network expansion that lets you access the Internet via mobile phone is lost breath. In the first half of this year, 138 new locations received infrastructure, against 309 in the same period last year, a drop of 55%.

Need for change
The public defender of the State of Rio de Janeiro Fabio Schwartz says the profile has changed and that the Brazilian cellular arrived where the fixed cost to reach or even not arrived. Therefore, it is necessary to change the system and put all services on a system of universal coverage.

- It is high time to review it. The company chooses to expand and invest where there is greater profitability. Already fixed telephony was regarded as essential, and companies took the bonus and burden. This does not occur in the case of 3G - says.

For Fatima Lemos, technical advisor of Procon-SP, if there is a requirement by the regulators of universal mobile broadband counterparts must charge the companies:

- It is possible and has to be done. In 2007, when there was the auction of 3G, 50% of the municipalities had no access to voice services. The auction winners had to ensure this.

Fatima points out that the telecom industry is one of the most worrying because it is full of offerings and generate many consumer expectations, but offers poor quality:

- This concentration of supply in a single carrier is worrying and is far from ideal. Concentration generates less quality and higher prices. The consumer is harmed. In large cities, where the four major carriers are, the mobile phone service, yet it is one of the most demanded and statistics only grow. Research shows customer dissatisfaction.

According to Maria Ines Dolci, coordinator of institutional Protest - Consumers Association, when a service is offered by only one company, who suffers is the user:

- These data show a chronic competition. Even where there is more than one provider, there are difficulties and it is not today. The consumer does not receive the service properly and if there is no competition, it tends to worsen.
Maria Ines recalls that, before the problems with 3G like speeds and instability, Protest recommends that consumers do not hire the 4G service.

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Source: The Globe - Online

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