Clipping of news on Brazilian Culture, Law and Citizenship
07/18/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The minimum drop of 18% in value of the rate did not increase significantly the satisfaction of residential consumers of electricity this year, according to a survey conducted by the Institute for Innovare Brazilian Association of Electricity Distributors (Abradee).
In 2013, the index of consumer satisfaction rose slightly within the error margin to 78.7%, compared to 78.2% last year. The interviews were conducted between February 16 and April 6, during which users have begun to realize the bills reduced tariffs determined by the government.
Despite the reduction in the price of tariffs remained drop the perception of the level of energy supply to Brazilian users in a trend that started from 2009. Worsening this evaluation by users combined with the growth in the number of interruptions in power supply in the country noticed.
The survey is conducted annually since 1999, from a questionnaire with about 70 questions presented to consumers of electricity. According to Innovare, satisfaction increased in all regions of the country except the South, where there was a decrease of one percentage point in the index.
Source: Procon SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.