Clipping of news on Brazilian Culture, Law and Citizenship
07/22/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Consumer rights when fighting occurs, fire or prohibition on establishment
RIO - Imagine being in a restaurant or bar, enjoying pleasant moments with family lunch or simply drinking a beer with friends and suddenly be forced to leave in a hurry due to a violent protest protesters, a prohibition or a principle of a fire. Unlikely? Incidents like this may be more common than you think.
On Wednesday last, 17th, bar patrons Jobi in Leblon, Rio's South Zone, had to leave the place after a peaceful march through the streets in riot ended. Feeling the effects of the tear gas tear gas thrown by police (one of them got into the property), the 70 customers left as quickly as they could. The bar closed its doors around midnight when usually works until 4:30 a.m..
- We had a loss of at least $ 5000. It was very quick. Most people left without paying the bill. Only about three returned the next day to hit - told the bar manager, Antonio Marques Pires, who has worked for 29 years at the site.
- I've never seen anything like it in all that time - he said.
On July 14, a Sunday, customers of a restaurant also traditional town of Matthews, North Carolina (USA), lived a similar experience. During dinner in the "Hops", he was told that they must pay the bills and leave immediately. The place was closing its doors forever. According to local media, which gave prominence to the issue, property owners failed to renew the lease with the owners of the property. Police were called to organize the departure of customers.
Principle of fire scares in Niterói
Surprised and frightened, were also customers of the restaurant Family Paludo in Niterói, in January this year. A principle of fire caused many people to leave the place fast.
- The fire started on the grill and hit the ceiling. The worst was having repeatedly asked employees whether there was any problem and they deny. I think the team was not prepared, lacked support to customers, even where there is no major consequences. We were on the sidewalk, waiting to pay the bill and saw when firefighters arrived - says Luiz Carlos Cezar Son, who at the time was in the restaurant with the family, including two small children, celebrating the birthday of the father.
- He had one leg immobilized, because he had an accident, and was a friend who helped me out of the restaurant - he added.
The Marketing Director Group Paludo, Cezar Marques, however, denies that there was start a fire inside the restaurant. Through note, he stated that "there was a beginning of a fire in the exhaust duct that is 15 meters from the roof. But that was quickly circumvented by house security team. The Fire Department has been fired, since this is part of the protocol in case of accidents, but when they arrived, the problem had already been solved. What happened in the restaurant lounge was the gradual spread of smoke from the exhaust duct canal. And of course, with the smoke and firefighters arrived, many customers chose to ask for the bill. Understand the posture of the client, the bad experience that happened to the family. We'll always regret. But an accident happened and the restaurant took the necessary steps and managed to solve (the problem). "
The lawyer José Alfredo Lion, specialist civil law and consumer protection, explains that such situations do not exempt customers to pay bills.
- What was consumed must be paid. If the client finds that, due to the incident, suffered pecuniary or moral damages, he has the right to go to court and request a repair. The supplier has a duty to ensure the welfare and tranquility of the customers, but there should be common sense party.
Collaborated Andrea Freitas
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.