Clipping of news on Brazilian Culture, Law and Citizenship
27/06/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The July holidays are coming! Therefore, the series "brings Procon Answers frequently asked questions related to travel and consumer rights. So before you go traveling, pay attention to our tips and avoid inconvenience at a time that should be rest and joy.
1 - What should the service contract with a travel agency?
A: It should contain everything that was verbally agreed and offered by advertising. The clauses relating to change of schedules, hotel rates, transport or any other that may be restricting any right consumer must be written in prominence - in a clear, precise and ostentatious.
Require a copy of the contract signed and dated. Keep the ads and brochures, as they are part of the contract. All the promises made to these materials must be met by the company.
2 - What should I need to book tickets and tours online?
A: Use your own computer and keep updated safety devices, such as antivirus and firewall, for example. Never use computers "internet cafes" to make purchases over the internet.
Always ask for confirmation of purchase via e-mail or fax. If advance payments are necessary, ask for it to be sent proof of such payment. If there is any programming related to the services to be provided, print and take it with you for future reference. If in doubt, contact the company.
3 - What precautions should I take before purchasing a trip in collective shopping sites?
A: In addition to the care cited in the question above, consumers should carefully read the offer and observe, for example, if there are any restrictions on the use of the voucher on weekends or holidays, which the expiration date of the offer and what are the services included. All such information should be provided clearly by the supplier.
4 - I plan an international trip. How is currency conversion?
A: Consumers should treat this subject with special attention, because it will have great influence on overheads. In the purchases made by credit card, the conversion will be made for actual due date of the closing of the invoice. Besides credit card there are other forms of payment, such as "traveler's check" card and prepaid debit.
In addition to the above options, the consumer can free debit card for withdrawal of securities abroad, through the network of branches or ATMs, such service is not free, but can be an interesting alternative. The consumer should check for channels of contact with a foreign financial institution
5-What to do in case of delay in the bus schedule when I travel?
A: If there is delay or interruption, the consumer has to be informed in advance of the problem and is entitled to assistance such as food, waiting for suitable accommodation and even hosting. If the waiting time exceeds one hour may be required to make the company refund of the amount paid or to embark on another company to provide equivalent service to the same destination.
6-There was a delay in the time of my flight. What are my rights in this case?
A: The first step is to seek the service desk of the airline and civil aviation at the airport. The consumer is entitled to: boarding the next flight of the company that has the same destination; embark on another company without charging additional fees, reimbursement of the amount paid or due to the hosting company.
Another right is proportional reduction and repair of damage that may occur due to the delay, such as loss of hotel stays, trips or connections. The company should always communicate about possible delays, as well as any other relevant information to takeoff.
This possibility, and the information should be effected without prejudice to the free food, drinks, use of media, shipping etc.. (See more on the topic here).
7 - What if there is damage to my luggage?
A: After check-in, the company becomes responsible for luggage, and shall reimburse the consumer in case of misplacement or damage. Your safety is important to identify the baggage (both in air travel, such as bus) with your name, label or tape.
It can be charged in overweight baggage, so check in advance the limit accepted by the airline. In case of loss, immediately the airline counter or section of ANAC (National Civil Aviation) installed at the airport.
If the loss occurs in land transport, consumers should look for the company's booth, besides seeking the section of ANTT (National Land Transport) on the bus.
There is no solution, the consumer may use the Procon your city or the judiciary - where you can apply for reimbursement and joining with punitive damages.
8 - Can I bring my pet to travel by plane or bus?
A: For the road trip, the owner of the dog or cat has to have at hand a certificate stating that the animal is in good health (the document must be issued for a maximum of 15 days before travel). Will be charged a fee for shipping the pet, you should always travel in a special box for shipping. Only two animals can board a bus, and only if they are of small size.
In the case of air travel, each company has its own rules on carrying races, so it's important to check in advance if your pet may or may not board. Otherwise, you must pay a departure tax for the animal and book the ticket in advance. As the bus trip, you also need to submit a certificate and transport it in special box.
9 - What precautions should I take before renting a vehicle?
A: Before renting a car consumer should check:
- How is the rental charged: by mileage per hour / day or otherwise;
- How does the fuel supply in the pickup and delivery of the vehicle, ie, if the consumer will be responsible for refueling or if the provision is included in the rental service;
- Total hours that make up the daily hours and fees payable surplus when the delay in returning;
- If the company charges tariff protection or insurance;
- What provenances adopt in the event of theft, robbery or accident.
10 - I booking a hostel / hotel. Upon arriving, I realize that there are differences between what was specified in the contract and what is offered. What to do?
A: Look attach documentation (photos, for example) to prove the non-fulfillment of the offer.
To avoid inconvenience, store brochures, print web pages with photos of the location and any other information relating to the restoration.
11 - What precautions should I take before renting a property for the season?
R.: Require itemized receipt of all monies paid. If possible, verify the location of the property, including conditions for access to local landmarks and infrastructure in the region.
Whenever possible, make a site visit, in the company of the owner or representative, relating in writing the conditions in which the property is located. Failing that inspection, seeking information with acquaintances who have already occupied the property, do not rely solely on photos.
Remember that the deadline for season rental is 90 days.
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.