Clipping of news on Brazilian Culture, Law and Citizenship
27/06/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
From April 2012 to March this year, the agency received over 2.6 million complaints
More than 45% were related to cell
Wireline service appears as the second most claimed, with 31.04%
BRASILIA - The central attendances of the National Telecommunications Agency (Anatel) received in one year, between April 2012 and March this year, a total of 2,602,864 claims. The service with more problems, which already exceeds 264 million hits, was the mobile phone. In 12 months, the complaints of those users reached 1,192,680 or 45.82% of the total. The second service was the most complained wireline, in total there were 807,987 or 31.04%. In late March 2013, and authorized concessionaires had 44.3 million subscribers. The data was released by Anatel.
The Multimedia Communication Service (broadband) received 343,689 complaints or enter 13.20% April 2012 and March this year in the agency's care center. The number of complaints may increase because in late May Anatel approved a new regulation for the service, allowing the 3,947 companies that currently provide the service to make connection to access the Internet. According to projections, by the end of the year will be 23 million fixed broadband accesses and, in 2018, the country will have 40 million.
Cable TV
An increase in complaints from TV service subscription, ranking fourth in the call center with 208 348 or 8.01%, is not discarded. This is because the number of service users is also growing very rapidly with the passage of the law 12.485, which ended the restrictions on foreign capital on cable television and the impediment that telecommunications companies operating in the sector. The law also secured space for domestic production and independent. In December 2010, the country had 9.7 million subscribers. Until the end of April this year, were already 16.8 million.
Customers of other telecommunications services, such as amateur radio, paging and radio communications, made 50,160 (1.93%) complaints in the call center Anatel.
The president of Anatel, John Rao, said during a hearing in committee and Supervisory Control and National Integration, Regional Development and Amazon the House in the last 29 days, about 40% of the complaints in the call center agency are for problems collection - errors into account and invoices that are not clear. For him, the call center of the regulator has to be a second instance of complaint from users.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.