Clipping of news on Brazilian Culture, Law and Citizenship
28/06/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The e-consumer now has another tool to help in ensuring their rights. Starting this month, the companies that have webpage are required to provide a DUNS number and address of the principal office.
According to the law, the DUNS number and address of the principal office must be located on the login page of the company website, in a visible place and characters the size of a quarter of the largest available.
The Consumer Protection Code (Law 8.078/90) establishes the right to information to consumers of products or services this is virtual or physical. This right goes beyond the information about the quality of the product or service, but also includes the possibility for the consumer to know which company is addressing, where it is located and whether it is legally constituted.
"Often suppliers are used exclusively for sale through the internet and have no means of communication other than the exchange of e-mails or Service Customer Service also virtual. Customers who were dissatisfied with the product or services contracted difficulties encountered in the Procon trigger or the judiciary due to lack of information, "explains Dr. Alexandre Gaiofato, partner of Gaiofato Lawyers & Associates.
The ads also must state the price along additional costs such as delivery charges and insurance. The conditions of the offer should be clear so as to allow the consumer to understand the terms of payment, availability, form of execution of the service and delivery of the product.
If these requirements are not respected, the holder may, within five days to rectify. If after the time changes are not made, the company is subject to a fine ranging from R $ 480.00 to R $ 7,200,000.00.
Source: UOL - Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.