Clipping of news on Brazilian Culture, Law and Citizenship
10/07/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Today, the series "Procon Answer" talks about the Register for Blocking Connections Telemarketing important tool for the consumer who does not want to receive calls with offers of products and services. Check out the questions (and answers) more frequent consumers and suppliers.
1. I do not want to receive telemarketing connection, what should I do to block them?
R.: The consumer (individual and corporate) you wish not to receive telemarketing calls you to register free, the phone numbers of his ownership, fixed or mobile, at the site of the Procon-SP. Or personally Poupatempo the posts in the Procon-SP performs service (Itaquera, Santo Amaro and Sé).
Recalling that at any time the consumer may request deletion, hold the lock and / or authorize the contact of certain companies.
2. I want to keep blocking the connections, however, I authorize the contact of a specific company. What should I do?
R.: The authorization shall be in writing. The Procon-SP offers providers a standardized form, which should reap the permission of consumers who wish to receive their calls.
But be careful! Some companies may try to induce the consumer to authorize the links at the time of hiring the service or sale of the product. Consumers who feel forced to sign the authorization shall report the fact to a consumer protection agency.
3. I did my registration, but keep getting telemarketing calls. What should I do?
A: If after 30 days of signing the consumer continue to receive telemarketing calls with offers of products and services, he can file a complaint through the website of Procon-SP.
4. The registration number also blocks calls for donations?
A.: No. The entities that use telemarketing calls to get donations are excluded from the rules Register.
5. And the links collection, are blocked?
A.: No. The register was created just to block phone calls with offers of products or services.
6. The blocking of telemarketing includes sending SMS messages?
A: No. Registration is only for phone calls made by telemarketing companies or vendors who use this service.
If the messages are from the telephone, the consumer may request the suspension of the company receiving the SAC, as determined by Anatel (National Telecommunications Agency).
7. Consumers who do not reside in the State of São Paulo can register
A: No. Law and Decree 13.226/2008 53.921/2008, governing the Master Lock Connections Telemarketing apply only to the state of São Paulo.
8. How can a company know which phones can not receive telemarketing calls?
R.: The company must register at the site of the Procon-SP and click the "I'm a supplier." Enter the company name (CNPJ), name and qualification of the legal representative, and if the list of companies to which it provides telemarketing services (outsourced). After registration, the supplier will receive a password to query or download the phonebook. The list displays only the phone numbers as other consumer data are protected by law.
9. Links from other states are covered by the Register?
A.: Yes So forncedores outside the State of São Paulo also need to get the list of numbers entered in the Register.
10. A company that fails to comply with the law may lead to penalties?
A: Yes, the company reported to have made telemarketing call to a registered phone, be subject to the penalties provided for in Article 56 of the Code of Consumer Protection.
Source: Procon SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.