Clipping of news on Brazilian Culture, Law and Citizenship
07/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Standard requires that the waiting time for service should not exceed 15 minutes
Santander Agency in Tijuca was fined R$ 10,000
Nine agencies were audited, neighborhoods and Estacio da Tijuca PHOTO: Disclosure / Procon Carioca
RIO - Procon Carioca notified banks and fined five other neighborhoods and Estacio da Tijuca, for breach of the Municipal Law 5.254/2011, which provides that the waiting time for service should not exceed 15 minutes. The agencies warned during the blitz, on Thursday, are banks Box, Bradesco, Itaú and Banco do Brazil (two). For being a repeat offender, a branch of Santander in Tijuca, was fined R$ 10,000. Other three agencies were audited, but have been identified irregularities.
According to the municipal secretary of Consumer Protection, Solange Amaral, the banks have to comply with the law and respect the consumer, taking it within 15 minutes. The Secretary also informed that banks are required to provide passwords to record the time of entry into the queue and must return the passwords to the time of service.
Since 2012 Procon Carioca has been monitoring the banks with the largest number of complaints with the agency. The consumer can make your complaint by calling 1746 or by the Central site www.1746.rio.gov.br.
The six banks were sought by GLOBE, but had no representative immediately available for comment notifications and fine.
Banks have justifications
The bank Itaú reported practicing since 1992 control of waiting times on their agencies using its own methodology. "We emphasize that the warnings received today concerned administrative matters: in one of the agencies the poster did not include correct time, which has since been corrected. Another warning was made to the sending machine password is switched places, so customers can view it more easily, which will be provided, "says the note sent by the institution.
The CEF said the agency Barão de Mesquita has not been notified by Procon Carioca. "There was a technical problem in the distribution system password for the view of the agency Procon Tijuca. The problem was solved. The bank has a constant concern for customer service and makes efforts to adapt to the laws and regulations that legislate on the waiting time for care. "
The other banks have not referred comments on the subject.
Read more about this topic in
© 1996-2013. All rights reserved Infoglobo Comunicação e Participações SA This material may not be published, broadcast, rewritten or redistributed without permission.
Source: The Globe - Online
Our news are taken in full from our partner sites. For this reason, we can not change the contents of the same even in cases of typos.
This article was translated by an automatic translation system, and was therefore not reviewed by people.