Clipping of news on Brazilian Culture, Law and Citizenship
08/07/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Links are unwanted target of customer complaints for phone operators Photo: Archive
That phone number or cell phone that connects at dawn or uncomfortable at any time can be recognized and ignored. Www.quemperturba.com.br The site allows users to enter numbers which harass and add claims for each unwanted line.
The page aggregates complaints related to linking companies to offer products, services or promotions, but there are also attempts to blow swindlers.
Eduardo Wak, software analyst and creator of the site, remembers contributions served up to prevent crimes:
- Some users, before answering unknown numbers, the phone posted on the website and found that the line was used to hoaxes fake kidnapping.
Among the most demanded are the numbers of service providers for mobile and broadband internet. Users allude to the insistence on the links and inopportune times.
Ricardo Pereira, director of the Workers' Union of Telecommunications Companies of Rio de Janeiro (Sinttel), says there is no time prescribed by law for companies to make the calls:
- It is indicated customer contact between 9h and 21h, but there is no law on the subject.
According to João Oliveira, President of Procon's Rio de Janeiro, there are ways to avoid some unwanted phone calls:
- The client must inform the company that does not want to receive calls. If not resolved, may use a consumer protection agency and judicial measures, as some situations may be considered abusive.
Commercial SMS can be blocked
Customers of mobile operators do not want to receive advertisements via SMS can request the blocking service. For this, they must make the choice to sign the contract or call the specific number of each carrier, available on their websites.
The determination was established by State Law No. 4863 of October 5, 2006 and by the National Telecommunications Agency (Anatel), on 1 May 2010.
According to Maria Ines Dolci, Protest coordinator of the Brazilian Association of Consumer Protection, if the company does not comply with the law, may suffer lawsuits:
- The company is obliged to cancel the service. Otherwise, you may face fines from $ 400 to R $ 6.5 million, depending on the severity.
To protect the customer to continue receiving promotional text messages after clearing the service may claim the FCC or a consumer protection agency.
The most complaints
GVT: Up to press time, the carrier does not officially positioned itself on the bond line (21) 4062-9025 with the company.
OI: The company reports that the number (21) 3460-3620 belonged to the company, but was deactivated while the lines (21) 3296-3250 and (21) 3457-9850 are used for communication with customers.
TIM: TIM confirms the bond line (21) 8050-0034 with a service provider partner, but does not guarantee that all calls made by the company are related to the operator.
ORGANS OF DEFENSE: Where to complain: Anatel (1331); Procon RJ (151) and CODECON Alerj (0800-2827060).
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Source: Extra - online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.