Clipping of news on Brazilian Culture, Law and Citizenship
02/07/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Tax Procon-RJ held on Monday, July 1, the first edition of Operation Check up that will go through the major private medical centers in Rio de Janeiro. The objective of the Action, and verify that consumers are satisfied with the care provided by health plans and standards NSA (National Health Agency) are being met. Already in the first few days, about 70 patients were heard and 26 claim forms filled in Botafogo Polyclinic. The operation foideterminação by the State and Consumer Protection.
The most frequent complaints were about the long waits for care, the delay for appointments and examinations, and the refusal of plans to cover various treatments. Companies with Amil, Golden Cross, Unimed, Dix and South America were among the defendants.
During the blitz, inspectors talked with patients who answered a questionnaire containing seven questions for consultation and procedures, diagnostic services, and emergency medical. The agents also found the hygiene conditions of the sites.
In the first half of 2013 Procon-RJ received 260 complaints against health plans.
Operation Check up and continue all the data collected during the survey will be sent for analysis. Companies that are not complying with the law will be fined and may suffer administrative sanctions.
Complaint and all claims against health plans should be directed to service stations Procon-RJ or the service channel Procon Dial 151.
Source: Procon-RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.