Clipping of news on Brazilian Culture, Law and Citizenship
07/01/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
André Siqueira Viana decided to appeal to the Commission for Consumer Protection of Alerj Photo: Louise Lucciola
The citizen who is faced with problems in products and services often do not know where to turn, before the variety of consumer protection agencies. The choice is essential to solve the problem. In charge of parking Leandro Nery, 35, was in doubt when caught in a cheap supermarket:
- I do not know what I'll do. I think I'll look for my lawyer and sue the market. It is absurd!
The decision to Leandro is just the opposite to that indicated by the coordinator of Protest - Consumers Association, Maria Ines Dolci:
- The court should be the last resort, because we know that it is time consuming, delay.
Leandro Nery found cockroaches walking in the market and did not know which agency appeal Photo: Fabio Teixeira /
In this case, the recommendation is to seek Surveillance. Police resort to Consumer (Decon) should not be the first alternative: beyond just dealing with criminal cases (when the crime is laid down in the Consumer Protection Code), the agency does reconciliations.
- When there is still interest in solving the problem, no use going to the police station - tells the inspector Decon, Marcelo Camarte.
He also stresses that it is essential to gather evidence of what happened, as the invoice stating the purchase.
Dolci suggests that initially consumers try to resolve the issue with the company and avoid seeking help in various organs at the same time.
The tip was followed by commercial assistant André Siqueira, 44. When a store will charged a surplus value, he sent a letter to the establishment:
- They told me they did not accept. So I'm trying to solve the issue by the Commission for Consumer Protection of Alerj.
When and how to look for the bodies of consumer
Surveillance
In case of problem with water quality, poor hygiene in the handling or storage of food in establishments that prepare or market; presence of rodents, roaches and other insects in food or where it is prepared and served, and foods with package, label, date or inadequate temperature. Contact by 1746.
Food Safety Commission of Alerj
When there are problems with food out-dated and poor hygiene in commercial establishments - restaurants, bars, supermarkets. Contact through 0800-282-0376.
Procon-RJ
The agency serves all sorts of problems arising from commercial relations as billing errors, delays in product delivery, defective products etc.. Complaints are recorded through the 151 number or one of the service centers (see the website www.procon.rj.gov.br).
Commission for Consumer Protection Alerj
Where the consumer feel aggrieved, as in cases of problems with utilities or service providers (telephone companies, electricity, cable TV, banks etc), either in the collection or the quality of service. A conciliator Hi is permanently in the central complaints in 8 Customs Street, in downtown Rio You can also make complaints on 0800 262 7060.
Commission for Consumer Protection of the House of Councillors
When there are problems between consumers and businesses, as in cases of unauthorized charges and inclusion of name in credit protection services. You can register complaints by www.camara.rj.gov.br site.
Procon Carioca
The agency serves complaints timeout in bank branches and delivery of products purchased online. Contact the service in 1746.
Decon
In cases where the company committing crimes under the Code of Consumer Protection, as omit warnings about the harmfulness of the product packaging; disseminate misleading information or omit relevant information about the product, or make false advertising which misleads the consumer risk; using spares used without the consumer know; coerce the consumer in debt collection; does not deliver warranty certificates, and prevent or hinder access to information about available consumer records, database and records. The police station is on Rua Major Rubens Vaz 170 in Gávea.
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Source: Extra - online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.