Clipping of news on Brazilian Culture, Law and Citizenship
03/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Lack of information delivery is the main problem
In the past seven months, the Consumer GLOBE received about 120 complaints about the service
Couples hire service lists, but gifts are not delivered PHOTO: stock.xchng
Rio - Power choose the gifts you want to earn and still receive the products at home is the main appeal of the stores that offer the service wish list. The goal is to make life easier for grooms and guests. The question is not always the service is provided as agreed. Cases in which the store does not forward the products presented, does not disclose the list of items purchased or the name of who bought them are more common than you might imagine. To get an idea, the last seven months CONSUMER received about 120 complaints from consumers frustrated after contracting the service.
Cases are as reported by Juliana de Melo Silva: "Efetuei buying into a wedding list available at Walmart.com. Talking to the groom, I discovered that he had not received the gift. I contacted the store and they told me that my registration address was wrong. I thought a bit strange because the delivery address should be the bride and groom. "
The reader Hellen Condal, who registered a list last November on the site Camicado, married in December and two months later had not yet received any gifts. "The store reported two dates as possible for delivery, but none materialized. I called several times and delivered some goods in January, dishes and bowls, which came broken, "wrote Helen.
The São Paulo Priscila Gallo had problems after placing your wishlist Americanas.com site. She says that three months before the wedding registered list and included the website address in the 400 invitations sent. The guests began to report that were failing to make purchases online. A few days before the ceremony, Priscilla had not received the gift. "I called several times to the SAC, said it would solve the problem, but nothing happened," he wrote.
Janaina Alvarenga, lawyer of the Association for the Protection and Assistance to Citizenship Rights (Apadic), underscores the need for documentation and monitoring of the process:
- Usually, the bride and groom have chosen to hire this service over the internet. It is important, therefore, printing supply store and also the list of the products chosen and the contract. This documentation will be important if you need to go to court. Despite all the rush that involves a marriage, is indicated letting someone trustworthy to follow along to the shop which presents selected have already been purchased and delivered.
Companies say they have solved problems
In a statement, Walmart said it has contacted the client Juliana Melo Silva, explained what happened and delivered the goods. It adds that "the facts reported are not consistent with the routine of business."
The Americanas.com also said to have sought the consumer Priscila Gallo and presented a solution to the problem.
Camicado not expressed respect.
In 2012, the Public Defender of the State of Rio notified the leading retailers of home appliances because of complaints made to the agency. On occasion, the public defender Fabio Schwartz recalled that "the wedding list has become a habit of consumption, but it is necessary to establish clear rules to check the delivery."
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.