Clipping of news on Brazilian Culture, Law and Citizenship
29/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
As required by Federal Law 12.007/09, service companies (public or private) should refer to the end of this month the annual discharge voucher. On receipt should include the amounts paid from January to December last year, or from the month that the consumer purchased the service.
Also according to the law, are only entitled to this document consumers who are current on all monthly installments or the previous year and if some debt is being challenged in court, the right to discharge statement will only months of unquestioned . If the consumer has not used the services during all months of the year, the document should refer to the months in which there were sales of debts.
Recalling the proof of discharge may be issued in the invoice of May, so it is important for consumers to stay tuned and check on water bills, electricity, telephone, cable TV, among others, if the information contained on the discharge of debts from 2012. If a supplier fails to comply with this obligation, it is essential that the consumer contact the company to request the document, with the negative or other difficulty the complaint can be made in customer service channels Procon-SP.
Who reside outside the city of São Paulo, Procon can search for your county (see the list of consumer protection agencies contracted under Procon-SP here).
Note Blog
Proof annual discharge is an important tool for consumers because in addition to reducing the amount of documents to be stored, the receipt can serve as an instrument of defense in case of misappropriation.
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.